Issues

Total Quality Management in Services: Part 1: Understanding and Classifying Services

John A. Dotchin; John S. Oakland
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Total Quality Management in Services: Part 2: Service Quality

John A. Dotchin; John S. Oakland
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An Overview of VLSI Memory Yield Management by Injection of Fault Tolerance

Kamal A. Mehdi; J.M. Kontoleon
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A Study of Inspection Performance and the Personality of Quality Inspectors

Sheng‐Hsiung Hsu; Tam Chan
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An Algorithm to Determine Optimal Inspection Policies for a Multi‐component System

Kun‐Jen Chung; Pin‐Shou Ting
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