Issues

Supportability ‐ critical factor on systems’ operational availability

U. Dinesh Kumar; J. Knezevic
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Developing effective customer‐supplier relationships: more than one way to skin a cat

Steve New; Bernard Burnes
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An application of quality function deployment to improve the quality of teaching

Kokin Lam; Xiande Zhao
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Technique for pre‐implementation assessment in total quality programs

C.M. Wright; C.G. Riggle; B.G. Wright
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Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

Fiorenzo Franceschini; Mauro Zappulli
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A heuristic approach for the economic design of X ‐ and R control charts

René Gélinas; Pierre Lefrançois
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