... employee attitudes. Originality/value – This paper provides an empirical assessment of the relationship between continuous process improvement activities and CSR. In addition, it conceptually and empirically evaluates how CSR and CPIO simultaneously influence employee attitudes and behaviors. While...

... quality management. © Emerald Group Publishing Limited 2005 Quality management Organizational restructuring Downsizing Employee attitudes Canada Quality management has been a popular topic in the practitioner literature, but until recently there were few empirical studies addressing...

.... The objectives of the study, which was based in a Breast Screening Unit in a UK NHS hospital trust, were as follows: © Emerald Group Publishing Limited 2005 Health services Gap analysis SERVQUAL Performance measures Patients Employee attitudes The need to better understand patient...

... management or industrial technology courses to include TQM concepts and principles. Only four institutions offer degrees, certificates with a specialization in quality or extensive training in TQM. © Emerald Group Publishing Limited 1996 Employee attitudes Higher education Organizational...

... instrument was designed to measure five theoretically and practically useful dimensions of job satisfaction – satisfaction with work itself; with supervision; coworkers; promotion opportunities; and pay. © MCB UP Limited 1995 Corporate culture Employee attitudes Hong Kong Human resource...

... be obtained from Mann’s PhD thesis[ 5 ]. © MCB UP Limited 1995 Employee attitudes Employees Implementation Industrial relations Management styles Organizational structure Success TQM It is common sense that TQM should be tailored to an organization’s needs. Even so, little research...

... benefits from the TQ programme, enabling the company to move closer to its mission of being best in class. © MCB UP Limited 1994 Automotive components industry Customer satisfaction Employee attitudes Kaizen Management attitudes Organizational change TQM Carello Lighting is a world...

... well understood and accepted, with all of those interviewed accepting full responsibility for the quality of their work. © MCB UP Limited 1994 Australia Deming Employee attitudes Implementation Organizational change Top‐down decision making TQM Training Private...

... Limited 1994 Australia Employee attitudes Japanese management styles Multicultural society Participation Process innovation Total quality management Training There is a great deal of current concern and interest surrounding the diffusion of Japanese work practices into companies...

.... Customer care Customer service Employee attitudes Service industries Service quality TQM Interest in service quality has increased substantially in recent years[ 1 ] as is evidenced by numerous books and academic papers describing the application of total quality concepts in the service sector...

... comparative toBU1and BU2 and a small sample size. Research Analysis/Results Basic Statistics While responses to single items in a questionnaire need to be interpreted with caution, owing to reliability considerations, they are a useful starting-point for an overview of employee attitudes. Thus the five most...

... of the employees by analysing voluntary participation, the types of incentives and the potential incentive effects of various positions in the QC system. Concludes that acceptance by employees is of special importance; otherwise any QC system is bound to fail. © MCB UP Limited 1993 GERMANY EMPLOYEE...

... be fostered by managing the context within which production takes place. Management of the human aspects of total quality control may be informed by relevant ideas from the commitment literature. EMPLOYEE ATTITUDES QUALITY CONTROL TQM Employee Commitment and Total Quality Control Nick Oliver Cardiff...

..., such as an overly moralistic outlook regarding the sale of defective merchandise, as well as group orientation, leading to better co‐operation among workers, and between the parent company and its subcontractors, are also relevant in this respect. © MCB UP Limited 1989 EMPLOYEE ATTITUDES JAPAN PRODUCT...