... employee attitudes. Originality/value – This paper provides an empirical assessment of the relationship between continuous process improvement activities and CSR. In addition, it conceptually and empirically evaluates how CSR and CPIO simultaneously influence employee attitudes and behaviors. Prior...

... Organizational restructuring Downsizing Employee attitudes Canada Quality management has been a popular topic in the practitioner literature, but until recently there were few empirical studies addressing this topic (Ahire et al., 1995 ; McCarthy and Keefe, 2000). This continues to be the case...

... Performance measures Patients Employee attitudes Other studies, however, have resulted in the identification of further quality factors relevant to health services, which are not adequately embraced by Parasuraman's conceptualisation. Bowers et al. (1994) applied the SERVQUAL methodology...

...Dean Elmuti; Yunus Kathawala; Matthew Manippallil © Emerald Group Publishing Limited 1996 Employee attitudes Higher education Organizational effectiveness TQM Total Quality Management (TQM) has generally been recognized as a major innovation in management thought and has...

..., but did not make their jobs more interesting and important. Discusses significance of these findings in the context of the need to provide employee satisfaction in total quality management. © MCB UP Limited 1995 Corporate culture Employee attitudes Hong Kong Human resource management Job...

... implementation. After completion of the interviews, similar factors affecting quality activity implementation were grouped together,enabling the identification of the most common QCOCs. © MCB UP Limited 1995 Employee attitudes Employees Implementation Industrial relations Management styles...

... Limited 1994 Automotive components industry Customer satisfaction Employee attitudes Kaizen Management attitudes Organizational change TQM The firm’s product range includes headlamps, front turn indicators, rear cluster lamps and other lighting equipment. In previous years the main...

... activities. The quality message has, however, been well understood and accepted, with all of those interviewed accepting full responsibility for the quality of their work. Australia Deming Employee attitudes Implementation Organizational change Top‐down decision making TQM Training...

... national and organizational contexts. Australia Employee attitudes Japanese management styles Multicultural society Participation Process innovation Total quality management Training Prior to 1994, Pirelli Adelaide operated two manufacturing areas; namely a cable manufacturing plant...

... Limited 1994 Customer care Customer service Employee attitudes Service industries Service quality TQM Interest in service quality has increased substantially in recent years[ 1 ] as is evidenced by numerous books and academic papers describing the application of total quality...

... comparative toBU1and BU2 and a small sample size. Research Analysis/Results Basic Statistics While responses to single items in a questionnaire need to be interpreted with caution, owing to reliability considerations, they are a useful starting-point for an overview of employee attitudes. Thus the five most...

... of the employees by analysing voluntary participation, the types of incentives and the potential incentive effects of various positions in the QC system. Concludes that acceptance by employees is of special importance; otherwise any QC system is bound to fail. © MCB UP Limited 1993 GERMANY EMPLOYEE...

... be fostered by managing the context within which production takes place. Management of the human aspects of total quality control may be informed by relevant ideas from the commitment literature. © MCB UP Limited 1990 EMPLOYEE ATTITUDES QUALITY CONTROL TQM Employee Commitment and Total Quality...

..., such as an overly moralistic outlook regarding the sale of defective merchandise, as well as group orientation, leading to better co‐operation among workers, and between the parent company and its subcontractors, are also relevant in this respect. © MCB UP Limited 1989 EMPLOYEE ATTITUDES JAPAN PRODUCT...