...Ignacio Favarel; María Dolores del Rio; Roberto Vassolo; Guilherme Luz Tortorella Purpose This paper examines the role of leadership practices in successfully integrating Industry 4.0 technologies in the healthcare sector, addressing the socio-technical nature of this digital transformation...

...Karthik Padamata; Rama Devi Vangapandu Purpose Underscoring the importance of employee centred high-performance work systems (HPWS) research and the dynamic healthcare service environments, this study aims at examining the effect of HPWS on quality of care (QC) in a HR causal chain process...

... healthcare organizations was selected. Data were analyzed on SmartPLS 3.2.7 by applying SEM. Findings The outcome reveals that QMP has a significant impact on PP. The results found partial mediation of IC on the linkage between QMP and PP. Research limitations/implications The key research limitation...

...Berhanu Tolosa Garedew; Daniel Kitaw Azene; Kassu Jilcha; Sisay Sirgu Betizazu Purpose The study presented healthcare service quality, lean thinking and Six Sigma to enhance patient satisfaction. Moreover, the notion of machine learning is combined with lean service quality to bring about...

... be contacted at: svbonato@gmail.com 20 05 2024 03 09 2024 03 09 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only ISO 13485 ISO 9001 Quality management system Medical devices Healthcare Quality management Overall...

...Luis Mendes; Grazielle França Purpose Healthcare organizations have been facing challenges due to high costs and low efficiency in health services. The growth of costs and losses caused by avoidable mistakes lead to the search for solutions, and Health Lean Management appears as a potential...

...Abdul Rauf; Norhilmi Muhammad; Hamid Mahmood; Muhammad Aftab Purpose The primary objective of this study is to conduct a comprehensive literature review focused on the concept of service quality within the healthcare sector. This research aims to categorize and analyze the various dimensions...

...Mohit Datt; Ajay Gupta; Sushendra Kumar Misra; Mahesh Gupta Purpose Theory of Constraints (TOC), though a well-established process improvement methodology in manufacturing, is still a novel philosophy for healthcare and an exhaustive review of literature is needed to summarize the key findings...

...Maria Vincenza Ciasullo; Alexander Douglas; Emilia Romeo; Nicola Capolupo Purpose Lean Six Sigma in public and private healthcare organisations has received considerable attention over the last decade. Nevertheless, such process improvement methodologies are not generalizable, and their effective...

... 2023 Emerald Publishing Limited Licensed re-use rights only Quality management practices Performance Kaizen Top management commitment COVID-19 Healthcare Structural equation modeling The COVID-19 pandemic is considered a severe, intensified and global disaster that has influenced...

...Anupama Prashar Purpose This purpose of the study is to investigate enablers of building agility capabilities in healthcare organisations in developing countries. The key research questions are: (1) What are the key enablers for building healthcare agility? (2) Is there an interdependence among...

... perspective, the current study has leveraged consumer-perceived experiences to unveil the novel intricacies of healthcare quality. Design/methodology/approach Anchoring on the dimensions of patient experience (PX), field data were collected from 244 patients at different private hospitals operating across...

..., reengineering and systems optimization resolving issues of inefficiency associated with the CAD/CAM/IR pedagogy. This work is significant because it demonstrates the practice of using lean interventions to redesign and improve a technology-based healthcare course to maximize benefits. Originality/value...

... (LSS) strategy in Indian private hospitals, with special attention to the medical records. Design/methodology/approach The study utilizes the action research methodology to obtain a greater understanding of the use of LSS in the Indian healthcare sector. Multiple case studies were designed...

...Jiju Antony; Vijaya Sunder M.; Raja Sreedharan; Ayon Chakraborty; Angappa Gunasekaran Purpose Fostered by a rapid spread beyond the manufacturing sector, Lean philosophy for continuous improvement has been widely used in service organizations, primarily in the healthcare sector. However...

... owned. Due to the ethical obligation of free health care at the point of use, the NHS makes these improvements imperative. The adoption of Lean Six-Sigma in the service industry is a practical and efficient solution, particularly in the healthcare. The anticipated benefits of adopting a Lean Six...

...Maria Crema; Chiara Verbano Purpose In a context where healthcare systems have to face multiple challenges, the development of a methodology that combines new managerial approaches could contribute to pursue and achieve multiple objectives. Inside the research stream that intends to combine health...

...Daniel P. Lorence; Robert Jameson The growing acceptance of evidence‐based decision support systems in healthcare organizations has resulted in recognition of data quality improvement as a key area of both strategic and operational management. Information managers are faced with their emerging role...