...Arnaud Eve; Anne Maurand-Valet; Yue Cai Hillon; Mark E. Hillon Purpose This article examines quality in the context of the Napoleonic model of higher education through the eyes of deans of French public universities. Design/methodology/approach To gather data for our research, we conducted...

...Iman Adeinat; Naseem Al Rahahleh; Tameem Al Bassam Purpose This study aims to present a case study using a Lean Six Sigma (LSS) process to manage the Assurance of Learning (AoL) process in higher education. The case study highlights the value that LSS can bring to the higher education context...

... the understanding of performance management in higher education. Originality/value Performance in universities has created multiple parameters and indicators, generating a lack of global consensus for their measurement. Thereof, this paper contributes to filling this gap in Latin-American universities...

... in a higher education (HE) context. Design/methodology/approach The methodology involves the execution of a case study in the form of an experiment in a business school setting. The experiment was carried out with the assistance of over 100 postgraduate students from 26 countries. The data were collected...

...Rozélia Laurett; Luis Mendes Purpose The European Foundation for Quality Management (EFQM) excellence model has been widely used by higher education institutions (HEIs). However, knowledge about the state of the art concerning its application in the context of HEIs is still reduced. The purpose...

...Vijaya Sunder M.; Sanjay Mahalingam Purpose The purpose of this paper is to empirically investigate the applicability and implementation of Lean Six Sigma (LSS) in Higher Education Institutions (HEIs). LSS is considered as the most recent service quality practice which has proved its success...

...Vandana Savara; Sanjai Parahoo Purpose The purpose of this paper is to model the factors influencing the quality of learning experiences (LE) of students in blended learning (BL) environments in higher education (HE) sector, and to assess whether these factors differ across gender. Design...

...Jiju Antony; Abhijeet Ghadge; Stephanie A. Ashby; Elizabeth A. Cudney Purpose The purpose of this paper is to explore the fundamental challenges and critical success factors in the development of a Lean Six Sigma (LSS) initiative within a UK higher education institute (HEI). The paper also...

... the application of DoE in executing a systematic literature review on two popular topics in higher education: academic leadership and Lean Six Sigma. Design/methodology/approach – The methodology involves the systematic literature review of linking academic leadership with terms such as Lean, Six Sigma...

...Professor Jiju Antony; Jacqueline Douglas; Jiju Antony; Alexander Douglas Purpose – The purpose of this paper is to translate the eight wastes of Lean for Higher Education Institutions (HEIs), identify some examples of each waste and to propose appropriate Lean solutions to those wastes...

.... Whilst many Higher Education Institutions (HEIs) are now starting their journey towards effectively implementing Lean, Further Education Institutions (FEIs) have treaded this well worn path many years previously and so the aim of this paper is to find what key features and issues FEIs have put in place...

...Professor Jiju Antony; Carsten Svensson; Jiju Antony; Mohamed Ba-Essa; Majed Bakhsh; Saja Albliwi Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase...

...Muhammad Asif; Cory Searcy Purpose – Governments and funders are increasingly linking the funding of higher education institutions (HEIs) to their performance. Performance indicators (PIs) provide a means to measure and track performance of HEIs. The purpose of this paper is to provide...

... are an underexposed aspect in research on quality assurance” (Westerheijden et al., 2006 , p. 12). © Emerald Group Publishing Limited 2011 Qualifications Quality management Higher education Professional associations Research stresses the importance of employee participation in quality...

... focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron. Research limitations/implications The data obtained are based on a sample of UAE higher education institutions. Studies in other countries should...

...H. Brian Hwarng; Cynthia Teo In this paper we demonstrate how an institution in higher education can apply the three‐phased, service‐based quality function deployment (QFD) methodology to translate the voices of customers (VsOC) in stages into operations requirements. The emphasis...

...Fred Hewitt; Marlene Clayton Debate over the extent to which commercially derived concept and practices of quality can be applied to English higher education has continued unresolved for more than a decade. An obstacle to progress is the lack of consensus on the purpose of the higher education...

...Mohammad S. Owlia; Elaine M. Aspinwall Posits that the role that quality plays in the higher education sector is becoming more important as the dominance of market‐orientation leaves no alternative for universities and colleges but to improve their quality while increasing efficiency. Philosophies...

... for employee and faculty contributions to quality excellence. This study investigates these five questions and offers recommendations which may help institutions of higher education provide students with the skills and knowledge they need to serve society, at the same time maintaining a high level...

... 1992 GRADUATES HIGHER EDUCATION QUALITY CONTROL MANAGEMENT DEVELOPMENT Educational Quality Control in Singapore 36 Quality Control in the Educational Service A Singapore Experience Yong Yeow Chin and Tang Teck Chye Ngee Ann Polytechnic, Singapore Introduction Education is a complex...