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1-13 of 13
Keywords: Operational performance
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Journal Articles
Clarifying supply chain social capital and operational excellence relationship from a social capital and contingency perspectives: evidence from small and medium-sized enterprises
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International Journal of Quality & Reliability Management (2026) 43 (2): 621–659.
Published: 28 November 2025
... that scholars and practitioners have paid to the concept, when and how SCSC can drive enhanced operational performance is less understood. Through the lens of social capital and contingency theories, we attempt to fill this gap by examining the extent to which (1) SCSC could drive operational performance (OP...
Journal Articles
The structural link between TQM practices and financial performance: the mediating role of operational performance
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International Journal of Quality & Reliability Management (2024) 41 (1): 392–422.
Published: 28 July 2023
...Mulugeta Kebede Adem; Sandeep Singh Virdi Purpose This study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a mediating role of operational performance. Design/methodology...
Journal Articles
International Journal of Quality & Reliability Management (2024) 41 (2): 425–446.
Published: 23 June 2023
... manufacturing industry. A total of 302 valid responses were obtained and analysed using partial least square structural equation modelling (PLS-SEM). Findings Both LM and GM impact environmental and operational performance; however, GM's effect on operational performance is indirect through environmental...
Journal Articles
Improving operational performance of manufacturing SMEs: the interactive effect of technical and human lean practices
Available to PurchaseMohammed A. Al-Hakimi, Majid M. Goaill, Hamood Mohammed Al-Hattami, Mohsen Ali Murshid, Moad Hamod Saleh, Sami Abdulkareem Mohammed Moghalles
International Journal of Quality & Reliability Management (2023) 40 (4): 1092–1110.
Published: 07 October 2022
.... This study aims to explore the unique and interactive effects of technical lean practices (TLPs) and human lean practices (TLPs) on the operational performance (OP) of manufacturing SMEs in Yemen, a less developed country (LDC). Design/methodology/approach Depending on data collected from 318...
Journal Articles
Effect of leadership and quality culture on quality management practices and operational performance of construction companies in Oman
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International Journal of Quality & Reliability Management (2022) 39 (7): 1824–1843.
Published: 16 June 2022
.... Leadership Construction companies Operational performance Quality culture Quality management practices Construction companies are key components utilized by the ministries of Oman to accomplish their long-term strategy to create strides within the tourism sector (Mordor-Intelligence, 2020...
Journal Articles
How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint
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International Journal of Quality & Reliability Management (2023) 40 (1): 1–24.
Published: 12 October 2021
... broad themes which emerged from the interviews. In operational performance the operational and implementation cost will be higher for early adopters. The late adopters may enjoy the advantage in terms of improved business models. In terms of financial performance, the early adopters may see a marginal...
Journal Articles
Lean practices and operational performance: the role of organizational culture
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International Journal of Quality & Reliability Management (2022) 39 (2): 428–467.
Published: 05 April 2021
...Saumyaranjan Sahoo Purpose There is a scarcity of research about cultural aspects of organization related to lean implementation. The purpose of this research is to investigate the effects of lean practices and organizational culture on the operational performance of small- and medium-sized...
Journal Articles
Quality and lean practices synergies: A swift even flow perspective
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International Journal of Quality & Reliability Management (2021) 38 (1): 98–115.
Published: 30 March 2020
... practices have direct impact factory fitness. The results provide insights into the efficacy of the investments in manufacturing practices and their role in augmenting the operational performance. The investments in quality practices were found to enhance the efficacy of investments in lean practices, which...
Journal Articles
Cultural diversity and operational performance: entrepreneurial orientation as a mediator
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International Journal of Quality & Reliability Management (2019) 36 (9): 1522–1539.
Published: 10 June 2019
...Abdulqadir Rahomee Ahmed Aljanabi; Salah Hamasaeed Hamasaleh; Nor Azila Mohd Noor Purpose The purpose of this paper is to test the mediating role of entrepreneurial orientation in the nexus between cultural diversity (CD) and firm operational performance (OP). Design/methodology/approach...
Journal Articles
The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness
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International Journal of Quality & Reliability Management (2018) 35 (3): 614–634.
Published: 05 March 2018
...Mohamed A. Youssef; Eyad M. Youssef Purpose The purpose of this paper is to examine the impact of integrating ISO 9000 and total quality management (TQM) on operational performance of manufacturing organizations and their journey toward achieving world-class manufacturing (WCM) status. Design...
Journal Articles
Supply chain management practices and firms’ operational performance
Available to PurchaseHuy Quang Truong, Maria Sameiro, Ana Cristina Fernandes, Paulo Sampaio, Binh An Thi Duong, Hiep Hoang Duong, Estela Vilhenac
International Journal of Quality & Reliability Management (2017) 34 (2): 176–193.
Published: 06 February 2017
...Huy Quang Truong; Maria Sameiro; Ana Cristina Fernandes; Paulo Sampaio; Binh An Thi Duong; Hiep Hoang Duong; Estela Vilhenac Purpose The purpose of this paper is to provide an empirical evidence about the relationship between practices of supply chain management (SCM) and operational performance...
Journal Articles
The impact of quality management systems on the performance of manufacturing firms
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International Journal of Quality & Reliability Management (2015) 32 (4): 381–399.
Published: 07 April 2015
...Dimitrios P. Kafetzopoulos; Evangelos L. Psomas; Katerina D. Gotzamani Purpose – The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality, operational performance and business...
Journal Articles
The impact of employees’ attributes on the quality of food products
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International Journal of Quality & Reliability Management (2014) 31 (5): 500–521.
Published: 29 April 2014
... relationships between specific employees’ attributes, which have been related in literature to ISO 9000 successful implementation, to continuous improvement, operational performance and product quality. Design/methodology/approach – The analysis includes an initial exploratory factor analysis, followed...
