... United Kingdom Numerous researchers report that the time dimension to logistics is a strategic issue with important links to competitive advantage (see Jayaram et al., 2000 for a discussion of this issue). A key element in the strategic role of time is the importance of consistent...

... Management Total quality management Self assessment Integration Universities United Kingdom In the implementation of TQM, Thiagaragan et al. (2001) recommend establishing activities in all the levels of the organisation. The author suggests that this might also be applicable...

... by way of background and to illustrate the logical development of the hypotheses and approach adopted in stage 3. Nigel Peter Grigg can be contacted at: N.Grigg@massey.ac.nz © Emerald Group Publishing Limited 2007 Quality control Costs Food industry United Kingdom Statistical...

... sigma implementation in UK service organisations. The findings and key observations of this paper will be of immense value to the six sigma academic and research community. © Emerald Group Publishing Limited 2007 Six sigma Services Critical success factors Quality United Kingdom...

...‐cultural leadership and to practitioners wrestling with the issues posed by cross‐cultural teams. Leadership Germany United Kingdom European Foundation for Quality Management Business Excellence Model Quality assessment Respondents were asked to indicate whether the statement was usual...

..., 2002 ; Svensson, 2002 ; Giannakis and Croom, 2003 ; Filho et al., 2004). Liz Breen can be contacted at: l.breen@bradford.ac.uk © Emerald Group Publishing Limited 2006 Pharmaceuticals industry Supply chain management Customer services quality Consumer behaviour United...

... Quality costs Business improvement Footwear industry United Kingdom There has been a consistent effort by a relatively small number of companies to use and apply cost of quality (COQ) tools and techniques. An even smaller group of researchers (such as Dale and Wan, 2002 ; Roden and Dale, 2001...

... programmes Small to medium‐sized enterprises Critical success factors United Kingdom Six sigma is a well‐established approach that seeks to identify and eliminate defects, mistakes or failures in business processes or systems by focusing on those process performance characteristics...

...). © MCB UP Limited 2003 Total quality management United Kingdom Electricity industry Utilities Since privatisation, the electricity industry has undergone strategic change in the areas of ownership, structure, operating regime and business focus. The main catalysts for change have...

... construction projects. It was found that, by developing a concept of critical leadership to drive through quality commitment, there were cogent reasons for further developing this total quality research. © MCB UP Limited 2000 Leadership TQM Public sector United Kingdom Construction industry...

... to service quality. The 22 items and those factors suggested by two or more clients are included in the fourth column of the Appendix. Construction industry Service quality Measurement United Kingdom Winch et al. (1998) have defined the mission of project management...

... Small firms United Kingdom Different perspectives on the management of quality in organisations are well summarised in the literature (Mohr‐Jackson, 1998; Macdonald, 1998; Hooley, 1993; Gehani, 1993). Despite the remarkable growth of attention to this topic in the recent time, the literature...

.... The results indicate that some caution is required in the applicability of the notion of “win‐win” in buyer‐supplier collaborations. Conclusions are drawn for theory and practice. © MCB UP Limited 1998 Customers Supplier relations Supply‐chain management United Kingdom Partnership...

... might be promoted and encouraged within the industry. © MCB UP Limited 1998 Food Manufacturing Statistical process control United Kingdom This paper examines where and how SPC can be of benefit to food producers within the operational frameworks of the relevant consumer protection...

... to be critical to a total quality philosophy. Conclusions were drawn regarding similarities and differences between higher education and other environments as well as between US and UK approaches. © MCB UP Limited 1997 Higher education Study Theory TQM United Kingdom USA...

... into four sections: (1) company information; (2) quality systems; (3) quality improvement; and (4) general quality questions. Advertising agencies BSI ISO 9000 Quality management United Kingdom Quality management (QM) has become an increasingly important issue...

... employees are introduced to the reasons behind the organization’s push for improved quality and then proceeding to refine the meaning in functions, departments and work‐groups. © MCB UP Limited 1995 Competitive advantage ISO 9000 Manufacturing industry Standards TQM United Kingdom...

... and outcomes exist in some instances; top management commitment is a vital dimension. Executives Implementation ISO 9000 Northern Ireland Small firms United Kingdom A steady trickle of such studies has continued to emerge in the literature. For example, Rayner and Porter[ 5...

..., and indicated that five major issues lay at the root of the failure. Cross‐functional integration Inventory control Machinery Manufacturing Project management Quality Teamwork United Kingdom This article describes how a cross‐functional project team systematically addressed...

... out that local authorities have been quick to embark on the route to BS 5750 for their works and maintenance departments. © MCB UP Limited 1995 Civil engineering Construction industry Consultants Engineers ISO 9000 Quality management TQM United Kingdom If ever an industry...