.... Redesign processes. 5. Implement new processes. © Emerald Group Publishing Limited 2011 Lead times Failure Mode and Effect Analysis Quality Management Defence supply chain United Kingdom Numerous researchers report that the time dimension to logistics is a strategic issue...

... assessment Integration Universities United Kingdom Chin and Pun (2002) argue that TQM is part of the business planning process and should be integrated with other strategies. Conti (1997) believes that self‐assessment and the subsequent improvement planning should be integrated...

... Food industry United Kingdom Statistical methods Since the initial appearance of statistical quality control (SQC) 1 and related methods in UK academic literature around 1981 (Dale et al., 2001), there has been much academic and practitioner‐oriented literature attesting...

... by statistical methods. The design of the survey instrument has been divided into three sections. © Emerald Group Publishing Limited 2007 Six sigma Services Critical success factors Quality United Kingdom Six sigma is a powerful business strategy that yields a dramatic reduction...

...‐cultural leadership and to practitioners wrestling with the issues posed by cross‐cultural teams. © Emerald Group Publishing Limited 2006 Leadership Germany United Kingdom European Foundation for Quality Management Business Excellence Model Quality assessment People management...

... management Customer services quality Consumer behaviour United Kingdom When examining service quality consideration needs to be given to what the customer expects from the service provision and how the supplier determines this and reflects this in the service design and provision. Thus, delivering...

... within a footwear company; and secondly to examine the manner in which the resulting information is used as an integral part of business improvement. © Emerald Group Publishing Limited 2006 Quality costs Business improvement Footwear industry United Kingdom Despite the limited...

... are the CSFs for implementation of six sigma in UK manufacturing SMEs? What are the common barriers in the implementation of six sigma in SMEs? © Emerald Group Publishing Limited 2005 Quality programmes Small to medium‐sized enterprises Critical success factors United Kingdom...

...). © MCB UP Limited 2003 Total quality management United Kingdom Electricity industry Utilities Since privatisation, the electricity industry has undergone strategic change in the areas of ownership, structure, operating regime and business focus. The main catalysts for change have...

... called the factors “what”, “how”, “when” and “who”), and that the assessment scale possesses both reliability and validity. Concludes with a discussion of the possible future uses of this scale. © MCB UP Limited 2000 Construction industry Service quality Measurement United Kingdom...

... construction projects. It was found that, by developing a concept of critical leadership to drive through quality commitment, there were cogent reasons for further developing this total quality research. © MCB UP Limited 2000 Leadership TQM Public sector United Kingdom Construction industry...

... of implementing quality assurance schemes are not realised. © MCB UP Limited 2000 Quality assurance ISO 9000 Implementation Small firms United Kingdom Different perspectives on the management of quality in organisations are well summarised in the literature (Mohr‐Jackson, 1998; Macdonald...

.... The results indicate that some caution is required in the applicability of the notion of “win‐win” in buyer‐supplier collaborations. Conclusions are drawn for theory and practice. © MCB UP Limited 1998 Customers Supplier relations Supply‐chain management United Kingdom Partnership...

... identified as a CCP. Food Manufacturing Statistical process control United Kingdom Ehiri and Morris (1995) report that food organisations have not embraced the HACCP strategy with the enthusiasm originally anticipated. Difficulties, the authors claim, are due to the voluntary status...

.... Stensaasen[ 19 ] adds students to the list, as their participation is necessary in any transformation process. © MCB UP Limited 1997 Higher education Study Theory TQM United Kingdom USA Despite opinions that regard TQM as “the latest in a series of fads urged on higher education”[ 6...

... that is specific to their industry. Advertising agencies BSI ISO 9000 Quality management United Kingdom Quality management (QM) has become an increasingly important issue to companies in all sectors of industry as a result of both increased competition and a realization that price is not the only...

... facts: market share is related to profit; sustainable market share comes from relative perceived product or service quality; © MCB UP Limited 1995 Competitive advantage ISO 9000 Manufacturing industry Standards TQM United Kingdom The culture and attitudes need...

..., appear to reap substantial benefits. However, no analysis was presented to support these assertions and only 28 per cent of this sample had actually achieved registration. © MCB UP Limited 1995 Executives Implementation ISO 9000 Northern Ireland Small firms United Kingdom...

... integration Inventory control Machinery Manufacturing Project management Quality Teamwork United Kingdom Informal discussions with the design groups were initiated to investigate further the failure of the existing standard to prevent excessive fastener variety. Information from...

... Construction industry Consultants Engineers ISO 9000 Quality management TQM United Kingdom A review of the industry‐based literature shows the common attitudes and feelings towards the management of quality, both in consulting civil/structural engineering and in construction generally...