To do or not to do? A typology of ethical dilemmas in services (TEDS)

Rodoula H. Tsiotsou (Florida State University, Ph.D.) is Professor of Services Marketing at the Department of Business Administration, University of Macedonia, Greece. She has been ranked among the Top 2% of Scientists in the World based on the Science-wide Author Database developed by Elsevier and Stanford University since 2019. She is an Associate Editor for the Journal of Services Marketing and the International Journal of Consumer Studies. She is Vice-Chair of Communications at the AMA SportSIG and Communication Officer at ServCollab. Her research interests include services marketing, transformative service research, digital and social media marketing and non-profit marketing.

Sertan Kabadayi (Baruch College, CUNY, Ph.D.) is Professor of Marketing and Joseph Keating SJ, Distinguished Professor in Business at the Gabelli School of Business, Fordham University. Dr Kabadayi’s research interests focus on Transformative Service Research (TSR), including refugee well-being, vulnerabilities and service inclusion. He has published more than 50 articles in peer-reviewed academic journals, including the Journal of Marketing, Journal of Business Research, Journal of Service Research, Journal of Public Policy and Marketing, Journal of Service Management, Journal of Services Marketing, Psychology and Marketing among others. He has presented his research at national and international conferences.

Jennifer Leigh (Boston College, Ph.D.) is Professor of Management at Nazareth University in Rochester, NY, USA. Her scholarship addresses responsible management education, grand challenges, cross-sector social partnerships and humanistic management. She works with agencies focused on refugee resettlement through student service-learning partnerships and as a consultant. Jennifer’s editorial roles have spanned open-access publications, traditional peer-review journals, edited books and a book series. Currently, she is Co-Editor of the Journal of Management Education (JME), the 9-book Teaching Methods in Business Education Series (Edgar Elgar). She is a recent past Co-Editor for Business Ethics, Environment and Responsibility (BEER).

Julia Bayuk (University of Florida, Ph.D.) is Professor of Marketing and Associate Dean for Curriculum at the Lerner College of Business and Economics at the University of Delaware. Her research focuses on understanding organizational and consumer mindsets and behavior to investigate strategies to improve individual well-being. Her research has been published in the Journal of Consumer Research, Organizational Behavior and Human Decision Processes, Journal of Experimental Psychology: Applied, Journal of Consumer Psychology, Journal of Public Policy and Marketing, and Journal of Business Research among others.

Brent J. Horton (Syracuse University College of Law, JD; New York University School of Law, LL.M. in Corporate Law) is Associate Professor at Fordham University Gabelli School of Business, where he also serves as the Chair of the Law and Ethics Area. He researches and writes about corporate law, director fiduciary duties and securities regulation. His work has appeared in the Harvard Business Law Review and Journal of Corporation Law, among others.