Issues

Special Issue: Complex Engineering Service Systems. Guest Editors: Andy Neely, Irene Ng, Rajkumar Roy

Experience psychology – a proposed new subfield of service management

Richard B. Chase; Sriram Dasu
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Complex engineering service systems

Andy Neely; Irene Ng; Rajkumar Roy
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Customer expectations of remote maintenance services in the medical equipment industry

Stefanie Paluch
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Organizing complex engineering operations throughout the lifecycle: A service-centred view and case studies

Yufeng Zhang; Lihong Zhang
View articletitled, Organizing complex engineering operations throughout the lifecycle<span class="subtitle-colon">: </span><span class="subtitle">A service-centred view and case studies</span>
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Customer experience from a self-service system perspective

Maria Åkesson; Bo Edvardsson; Bård Tronvoll
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Solution business models based on functional modularity – the case of complex capital goods

Magnus Hellström
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Strategic customer service orientation, lean manufacturing practices and performance outcomes: An empirical study

Paul Hong; Ma Ga (Mark) Yang; David D. Dobrzykowski
View articletitled, Strategic customer service orientation, lean manufacturing practices and performance outcomes<span class="subtitle-colon">: </span><span class="subtitle">An empirical study</span>
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An innovative uncertainty management framework to support contracting for product-service availability

John Ahmet Erkoyuncu; Rajkumar Roy; Essam Shehab; Elmar Kutsch
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