Issues

Crossing boundaries in service research: the La Londe Service Conference

Kiane Goudarzi; Sylvie Llosa; Chiara Orsingher
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Toward a service ecosystem perspective at the base of the pyramid

Soumaya Ben Letaifa; Javier Reynoso
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Better to be flexible than to have flunked: The mediating role of service flexibility and its determinants for team performance

Chieh-Peng Lin; Sheng-Wuu Joe; Shih-Chih Chen; Huei-Jyuan Wang
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Service appropriation: how do customers make the service their own?

Matthieu Mifsud; Anne-Sophie Cases; Gilles N'Goala
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A process-output classification for customer participation in services

Beibei Dong; K. Sivakumar
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Service alliances between unequals: the apple does not fall far from the better tree

Jeroen F.J. Bleijerveld; Dwayne D. Gremler; Jos G.A.M. Lemmink
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Firm self-service technology readiness

B. Ramaseshan; Russel Philip Kingshott; Alisha Stein
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Online customer engagement: Creating social environments through brand community constellations

Wafa Hammedi; Jay Kandampully; Ting Ting (Christina) Zhang; Lucille Bouquiaux
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