Issues

Special Issue: Living and Working with (Ro)bots - The Impact of (Ro)Bots on the Service Frontline. Guest Editors: Arne De Keyser, Werner H. Kunz

Living and working with service robots: a TCCM analysis and considerations for future research

Arne De Keyser; Werner H. Kunz
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To serve and protect: a typology of service robots and their role in physically safe services

Jeroen Schepers; Sandra Streukens
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AI as customer

Ming-Hui Huang; Roland T. Rust
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Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings

Nika Mozafari; Welf H. Weiger; Maik Hammerschmidt
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The service triad: an empirical study of service robots, customers and frontline employees

Gaby Odekerken-Schröder; Kars Mennens; Mark Steins; Dominik Mahr
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Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness

Carlos Flavián; Alfredo Pérez-Rueda; Daniel Belanche; Luis V. Casaló
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Customer acceptance of frontline service robots in retail banking: A qualitative approach

Amelia Amelia; Christine Mathies; Paul G. Patterson
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Boundary work in value co-creation practices: the mediating role of cognitive assistants

Cristina Mele; Tiziana Russo-Spena; MariaLuisa Marzullo; Andrea Ruggiero
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“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

Stefanie Paluch; Sven Tuzovic; Heiko F. Holz; Alexander Kies; Moritz Jörling
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Service robots, agency and embarrassing service encounters

Valentina Pitardi; Jochen Wirtz; Stefanie Paluch; Werner H. Kunz
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