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Issue
11 January - Volume 35, Issue 1, Pages 1 - 126
11 March - Volume 35, Issue 2, Pages 129 - 331
14 May - Volume 35, Issue 3, Pages 333 - 458
17 July - Volume 35, Issue 4, Pages 461 - 603
13 November - Volume 35, Issue 5, Pages 605 - 692
16 December - Volume 35, Issue 6, Pages 1 - 241
Volume 35, Issue 5
13 November 2024
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ISSN
1757-5818
EISSN
1757-5826
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Successful implementation of customer experience strategy: determinants and results
Juliane Kristina Köninger
;
Matthias H.J. Gouthier
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titled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
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for Successful implementation of customer experience strategy: determinants and results
Frontline employee work engagement and customer service evaluations: a conceptual replication
Yves Van Vaerenbergh
;
Simon Hazée
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titled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
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for Frontline employee work engagement and customer service evaluations: a conceptual replication
Service virtuousness: implementing the very best of human qualities in service delivery
Dana Yagil
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for Service virtuousness: implementing the very best of human qualities in service delivery
Elevating the human experience through service standards: insights from the global refugee crisis
Marek Gnusowski
;
Raymond P. Fisk
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for Elevating the human experience through service standards: insights from the global refugee crisis
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Value co-creation: capturing the causal complexity of organizational capabilities
Navigating digital servitization in manufacturing SMEs through value propositions
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