Issues

Special issue: Rise of Voice Conversation Capabilities in Smart Service Systems. Guest Editors: Bieke Henkens, Carsten D. Schultz, Arne De Keyser and Dominik Mahr

The sound of progress: AI voice agents in service

Bieke Henkens; Carsten D. Schultz; Arne De Keyser; Dominik Mahr
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Fluent voice, credible choice – how language embodiment and consumption goals shape voice commerce success

Melanie Schwede; Maik Hammerschmidt; Stefan Morana
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Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters

Timo Koch; Jonas Foehr; Lara Riefle; Claas Christian Germelmann
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Evoking trust in smart voice assistants

Ruud Wetzels; Martin Wetzels; Dhruv Grewal; Bryan Doek
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Alexa, it’s not just us! Voice commerce through the lens of service providers and consumers

Gaurav Gupta; Weng Marc Lim; Neha Chaudhuri; Divya Sharma
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Talking vs typing: how voice- vs text-based educational robots shape student engagement

Cristina Mele; Tiziana Russo-Spena; Angelo Ranieri; Irene Di Bernardo; Linda D. Hollebeek
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It’s not only what is said, but how: how user-expressed emotions predict satisfaction with voice assistants in different contexts

John Vara Prasad Ravi; Jan-Hinrich Meyer; Ramon Palau-Saumell; Divya Seernani
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