Issues

Business process management: implications for productivity in multi‐stage service networks

Colin Armistead; Simon Machin
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Phenomenology of embodied productivity in services

Wendelin Küpers
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Dealing with productivity and quality indicators in a service environment: some field experiences

Bart Van Looy; Paul Gemmel; Steven Desmet; Roland Van Dierdonck; Steven Serneels
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Content and measurement of productivity in the service sector: A conceptual analysis with an illustrative case from the insurance business

Ismo Vuorinen; Raija Järvinen; Uolevi Lehtinen
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