..., and aspirations of older adults in aging societies, and identifies how service management theory might be revised to become more age-inclusive. Design/methodology/approach The article adopts a conceptual and critical literature-based approach. It reviews and synthesizes central traditions in service...

... of employees because they are too general, but the analysis of the Spanish Innovation Index's open-ended questions in the database allows for an understanding of behaviors in these categories and the differences between the two age groups. Performance measurement Innovation Aging Perceived...

...Raymond P. Fisk Purpose This viewpoint on “Responsible aging: integrating individual and intergenerational well-being” (Heinonen et al., 2025) develops a transformative service research (TSR) perspective on the role of aging in human life and human service systems. Design/methodology...

...Magne Angelshaug Purpose Commentary on an article within the topic of: innovation in an aging and digital society. Design/methodology/approach Commentary on the article. Findings The commentary explores how the article’s conceptual insights can be translated into practical strategies...

...Kristina Heinonen; Seidali Kurtmollaiev; Line Lervik-Olsen; Cristina Mele; Sandra Streukens; Tor Wallin Andreassen Purpose The purpose of this article is to introduce and explicate the concept of responsible aging, defined as the lifelong, proactive pursuit of personal well-being in ways that also...

...Lars Witell; Hannah Snyder; Allard C.R. van Riel; Mohamed Zaki Purpose This research examines the unique sustainability challenges posed by an aging population and how artificial intelligence (AI) may be used to nudge service organizations and older adults toward more sustainable behaviors...