... perspective on the overall process. Co-creation Co-production Resource integration Systematic literature review Healthcare Outcome Antecedents Management Performance Scholars, policymakers and practitioners increasingly recognize the need to overcome the traditional medical service...

... and Lusch, 2004). As research has evolved, so too have the labels for the customer's role in the service delivery system. The most frequently used labels are co-creation, co-production, engagement, and participation, which provided the scope of the literature search. While a portion of this research...

... of this article (for both commercial & non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Service co-creation Engagement Participation Co-production Co...

... 01 2017 30 05 2017 21 08 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Value Co-creation Public sector Service logic Co-production SDL Public service-dominant logic Goods-logic The service management literature...

... – As the first comprehensive review on this topic, this paper brings together the dispersed knowledge on CP, integrates it into a comprehensive framework of CP management, and paves the way for future focussed research. Service management Literature review Co-production Customer participation ©...

...: sufficient knowledge, ability, and – most importantly – motivation (Bettencourt et al., 2002 ; Fließ and Kleinaltenkamp, 2004 ; Lengnick-Hall, 1996). © Emerald Group Publishing Limited 2014 Participation Co-production Co-creation Customer engagement Customer contribution...

..., it provides a new typology of situations in interactive value creation. © Emerald Group Publishing Limited 2011 Customer script Customer process Service blueprint Value co‐creation Co‐production Customer integration Customer relations Marketing At first, research focussed...