... much about people who still guide organizational design, develop service strategy, place new service technologies and even still serve customers. Also, a people and organization-based competitive advantage is tough to copy, thus possessing sustainability, unlike with imitable technology...

...Ville Eloranta; Taija Turunen Purpose – The purpose of this paper is to analyze how the service infusion literature explains competitive advantage through services. The four strategic management theories – competitive forces, the resource-based view, dynamic capabilities, and relational view...

... Competitive advantage Service climate Service strategies Service evolution Financial impact Research work Competing through service is no longer limited to service companies. Manufacturing companies are also beginning to realize the strategic importance of service in gaining a competitive...

... providing a source of competitive advantage. © MCB UP Limited 2001 Service Internet Economies of scale Human resource management E‐commerce Competitive advantage Why, then, did Virtual Vineyards almost fail? Why did it require a recapitalization, and why have some of its founding...