.... Furthermore, these methods are rarely used by managers. © Emerald Group Publishing Limited 2015 Customer behaviour Consumer satisfaction Managers widely believe that customer satisfaction is a fundamental determinant of long-term consumer behavior (Oliver, 1980 ; Yi, 1990...

... linkages. © Emerald Group Publishing Limited 2005 Consumer satisfaction Retail trade Performance measures Customer loyalty Profit There has been a growing body of empirical research over the last 15 years investigating performance linkages between employee perceptions...

...Karthik Namasivayam Purpose The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service. Design/methodology/approach This paper is conceptual...

...”, this paper treats consumers as “transient” employees. Next, drawing on the literatures in human resources, specifically Karasek's job demand‐control model, a theoretical model of consumer satisfaction is developed and presented. Attention is also drawn to a typology of services based on the level of consumer...