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Keywords: Coronavirus
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (6): 1185–1202.
Published: 10 August 2020
... Safety COVID-19 Coronavirus The COVID-19 pandemic has caused a sharp, steep economic shock and a profound disruption to all service industries. Some service industries such as cruising face a tough, if not impossible journey to win back customer confidence once restrictions are lifted. Other...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (6): 1107–1129.
Published: 10 August 2020
... and novel coronavirus (COVID-19) epidemics, the newest and biggest global health threats: what lessons have we learned? A One Health approach to coronaviruses ”, International Journal of Epidemiology , pp. 1 - 3 , doi: 10.1093/ije/dyaa071 . Kahnemann , D. , Diener , E. and Schwarz , N...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (2): 145–160.
Published: 06 August 2020
...Sven Tuzovic; Sertan Kabadayi The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) has led to a major global crisis affecting billions of people and having a destructive impact on global economies (Kabadayi et al., 2020). Since its outbreak, medical and public...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (2): 161–175.
Published: 01 April 2020
... research. Contamination Contagion Disease avoidance Service management Coronavirus COVID-19 The laws of sympathetic magic (Frazer [1890] 1959 ; Tylor [1871] 1974) summarize several universal principles of thinking, beliefs and practices that would explain how the world works. Among them...
