... to be amplified when congruent signal sets are counteracted with evidence of competing valence (Drover et al., 2018) within a complex servicescape. This was observed in some supermarkets during the early stages of the coronavirus. Safety signals used such as controlled access of numbers of shoppers...

... there: psychological presence at work ”, Human Relations , Vol. 45 No. 4 , pp. 321 - 349 . Kahn , L.H. (2020), “ Commentary on: the SARS, MERS and novel coronavirus (COVID-19) epidemics, the newest and biggest global health threats: what lessons have we learned? A One Health approach to coronaviruses...

... macro-, meso- and micro-level factors to fully understand the impact of social distancing–related measures on employee well-being. COVID-19 Coronavirus Employee wellbeing Service continuity Service hibernation TSR The authors draw on macroeconomic data and industrial reports...

... and paves the way for future service research. Contamination Contagion Disease avoidance Service management Coronavirus COVID-19 Disease avoidance is key to survival. Humans have developed a behavioral immune system that drives them to change their behavior in response to contamination...