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Keywords: Design thinking
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (1): 78–99.
Published: 07 September 2022
...Nageswaran Vaidyanathan; Stefan Henningsson The paper develops propositions that explain how a design thinking method is useful in the design of effective AR services. The paper also articulates principles for how to implement the design thinking method in the specific context of AR for enhanced...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (5): 861–868.
Published: 30 October 2020
... large. This article calls for incorporating connection through design into healthcare as a way to bridge this gap. Healthcare Design thinking Connection Collaboration The gap between the service that healthcare aims to deliver – and what it actually delivers – is unacceptably large...
Journal Articles
Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Journal:
Journal of Service Management
Journal of Service Management (2016) 27 (1): 21–29.
Published: 21 March 2016
... and an updated version of the Service-profit-chain. © Emerald Group Publishing Limited 2016 Service innovation Service research Customer experience Service design Design thinking According to Aksoy (2013) the two most tracked measures regarding customer behavior are customer satisfaction...
