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Keywords: Dispositions
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Journal Articles
Actor engagement valence: Conceptual foundations, propositions and research directions
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2018) 29 (3): 491–516.
Published: 01 February 2018
... engagement valence. Findings The propositions posit that valence resides in the engaging actor’s past, current and future psychological dispositions, which can shift between positive, negative and ambivalence. Actor engagement valence is triggered by the engagement objects and value propositions of other...
