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Keywords: Dispositions
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Journal Articles
Journal of Service Management (2018) 29 (3): 491–516.
Published: 01 February 2018
... engagement valence. Findings The propositions posit that valence resides in the engaging actor’s past, current and future psychological dispositions, which can shift between positive, negative and ambivalence. Actor engagement valence is triggered by the engagement objects and value propositions of other...

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