Keywords: Disruption
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Journal Articles
Journal of Service Management (2021) 32 (1): 101–112.
Published: 15 September 2020
... as such. A severe disruption such as a pandemic can catalyze managerial rethinking as organizations are forced to look beyond their existing business strategies. Social implications As a strategic response to severe disruption of institutions, markets and service offerings, imposed service innovations afford...
Journal Articles
Journal of Service Management (2020) 31 (4): 693–721.
Published: 08 May 2020
... of business model convergence may entail. Platforms Sharing economy Peer-to-peer sharing platforms Pipelines Incumbents Business models Disruption Convergence Ministry of Education, Singapore 10.13039/501100001459 MOE2016-SSRTG-059 Owing to the rapid growth of platforms...
Journal Articles
Journal of Service Management (2019) 30 (4): 484–506.
Published: 29 May 2019
... Licensed re-use rights only Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes...

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