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Keywords: Human resources
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Journal Articles
Mohamed Shaikh, Ashen Joseph, Helen Zhao, Abdullah Al Assadi, Jan Hendrik Bluemel, David Diaz, Mohamed Zaki
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (3): 394–417.
Published: 10 February 2026
... (LLM) Healthcare Human resources Autonomous agency Human-AI collaboration Multi-agent systems Service workflows Funding: No funding was received for conducting this paper Artificial Intelligence (AI) has undergone significant transformations, from static systems to dynamic...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (4): 560–580.
Published: 01 January 2021
... is typically seen as an individual rather than a more systemic response to suffering and cannot match the scale of the problem as a result. The authors develop a model of a compassion system and details its antecedents (leader behaviors and a compassionate human resource (HR) bundle), its climate or the extent...
Journal Articles
Michele Esteves Martins, Guilherme Silveira Martins, João Mario Csillag, Susana Carla Farias Pereira
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (3): 455–469.
Published: 22 June 2012
..., Marketing, and Human Resources Management, and provide further comparison with major Service journals. Design/methodology/approach The method used was designed documentary research using papers published in the top three relevant international journals specific to Operations, Marketing, and Human...
