... integration is when the potential of an acquisition is realised. The paper therefore aims to categorise types of integrations following the acquisition of servitised firms and discusses their consequences for servitisation. Design/methodology/approach The empirical part of the paper is based on two case...

... and current management strategy. Often, solutions are defined as any combination or integration of products, services and software, which, essentially, does not extend the early definitions of systems selling (Mattsson, 1973 ; Hannaford, 1976). Because this view is inherently product‐centred...

...Yoonjung An; Sungjoo Lee; Yongtae Park Purpose The purpose of this paper is to provide a concrete integrated roadmap structure and a supporting tool for efficient roadmapping, to enhance interdisciplinary research on product‐service. Design/methodology/approach The paper first clarifies...

...Susan J. Hart; Linda M. Service Examines the nature of cross‐functional integration in the introduction of new products in a large industrial distributor. Using the paradigm of action science to effect a detailed case analysis, the investigation suggests that the approach to cross‐functional...

...Caren Siehl; David E. Bowen; Christine M. Pearson Rites of integration can establish the appropriate level of psychological involvement between service providers and customers during the service encounter. This facilitates customers sharing information necessary for service production...