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Keywords: Media use
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Journal Articles
Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Nanne Migchels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, David Solnet
Journal:
Journal of Service Management
Journal of Service Management (2013) 24 (3): 245–267.
Published: 14 June 2013
... differences). It describes their social media use and highlights evidence of intra‐generational variance arising from environmental factors (including economic, cultural, technological and political/legal factors) and individual factors. Individual factors include stable factors (including socio‐economic...
