... solutions: that is, the antecedents of a solutions offering. Third, we review the solutions process: what is said in the literature about the related problem‐solving process. Fourth, the outcome of solutions is the final focus of our critical review. Collectively, these constructs provide an approach...

...Elina Jaakkola; Aino Halinen Purpose To test the validity of the presumed characteristics of professional services by studying their manifestation in the problem solving that occurs in service production. Design/methodology/approach The paper uses medical research as secondary data to study...

...Richard B. Chase The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving,sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five...