... and current management strategy. Fredrik Nordin can be contacted at: fn@fek.su.se © Emerald Group Publishing Limited 2010 Problem solving Services Customization Integration Across industries and markets, firms marketing products, and services are increasingly offering “solutions...

...Elina Jaakkola; Aino Halinen Purpose To test the validity of the presumed characteristics of professional services by studying their manifestation in the problem solving that occurs in service production. Design/methodology/approach The paper uses medical research as secondary data to study...

...Richard B. Chase The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving,sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five...