...Janet R. McColl-Kennedy; Paul Patterson; Michael K. Brady; Lilliemay Cheung; Doan Nguyen Purpose – The purpose of this paper is to explicate professionals’ giving backstory, identifying what motivates and hinders professionals’ undertaking of pro bono service activities. Examples are provided...

...John Haywood‐Farmer; Jean Nollet A recent managerial trend is the move towards total quality management(TQM) in all economic sectors: manufacturing, service, public and now the professional services. Successful implementation of TQM requires that staff in adopting organizations change how they work...

... frameworks regarding the question of quality. This article isolates two approaches to quality which enable a clearer view of some of the stakes at play in the changes in which the notion of quality is involved. Quality control Training Consultancies Professionals Quality management © MCB UP...