...Eva Lexutt Purpose This study examine how provider- and customer-related factors interact to influence servitization success. It adopts the transaction cost theory along with a configurational approach and hypothesizes that different configurations of five key conditions—service offering, specific...

.... Practical implications The findings suggest how product-centric firms can implement new service business models alongside existing product models and what this means for partner and customer journey management. Originality/value While servitization research predominantly concerns B2B manufacturers, B2C...

...Josip Marić; Mirjana Pejić Bach; Shivam Gupta Purpose The purpose of this study is to disclose ontology of DSI as a novel concept in servitization community, explore the research context and themes (i.e. technological and industrial sectors) where DSI emerges, unveil methodological complexities...

... and by managers to evaluate alternative DSI strategies and implementation steps. © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Digital service innovation Digital transformation Servitization Complexity Learning Alignment In order to optimally...

... and terminology are synthesized via thematic analysis. Subsequently, impediments to DSI for servitization (covering barriers, challenges and tensions) faced by actors across three key innovation phases: strategic planning, design planning and implementation, and four interaction levels (Micro, Meso, Macro...

... presents digital service innovation as a novel form of technological innovation that is capable of enhancing the performance of firms in certain manufacturing industries. Design/methodology/approach Drawing on technological innovation and digital servitization fields of research, this study argues...

... the international configuration decision of industrial service offerings across borders by investigating the impact of different service characteristics and the servitization strategy on this decision. Additionally, the paper sheds light on how digitalization and administrative heritage impact this decision...

...) Conflict, ambiguity, opportunism and conformity issues (Mele et al., 2018) Lack of trust and commitment to the development from a specific partner (Kreye, 2017b) Differing level of goal alignment, differing social, legal and/or regulatory standards (Kreye, 2017a) Servitization...

...Ornella Benedettini; Andy Neely Purpose Servitized manufacturers can leverage close relationships with external providers of product-related services to mobilize value creation and improve the responsiveness of their offerings to customer needs. The purpose of this paper is to investigate...

... 2017 27 11 2017 28 11 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Service operations Service supply networks Service operations performance Customer and employee behavior Servitization Knowledge-based services...

... customer and employee behavior in service operations, managing servitization, managing knowledge-based service contexts, managing participation roles and responsibilities in service operations, addressing society’s challenges through service operations, and the operational implications of the sharing...

... Licensed re-use rights only The purpose of this paper is to examine how installed base information could help servitizing original equipment manufacturers (OEMs) forecast and support their industrial service sales, and thus increase OEMs’ understanding regarding the dynamics of their customers...

... to selling products several times during its economic lifecycle (Sundin et al., 2009). Servitization Dynamic capabilities Business-to-business sector Pay-per-use services Product-service-systems Seizing capabilities Product companies Newly emerging technologies (e.g. digitization...

.... Originality/value This study contributes to development of an alternative explanation of servitization that departs from the current paradigmatic assumptions in the field. Anna Salonen can be contacted at: anna.k.salonen@utu.fi 02 05 2016 08 12 2016 02 05 2017 18 05 2017 ©...

... literature. Finally, we extended the set with a few seminal articles identifying which items our paper set uses in defining servitization and service infusion. In this section, we summarize the major research streams in the strategic management literature that address sources of competitive advantage...

...Chris Raddats; Jamie Burton; Rachel Ashman Purpose – The purpose of this paper is to investigate which resources and capabilities are most important to enable large manufacturers undergoing servitization to develop and deliver successful services. Design/methodology/approach – A survey...