..., 2012), this paper examines the convergence and maintenance of language styles in this context. Language styles focus on the verbal facet of communication styles (Niederhoffer and Pennebaker, 2002). Language style accommodation during social interactions is the main concern of linguistic style matching...

.... Data were collected online from 281 Saudi Twitter users, and the research model was empirically tested using standard procedures. Findings – The findings support some of the proposed direct and moderating effects. For example, enjoyment, freedom of expression, and social interaction were found...

... that learning about customers involves more than cognitive processing of information; rather, such a learning process requires social interactions between customers and employees. Despite a widespread recognition that learning about customers is crucially important to service organisations, little is known...

... by a firm's assumed responsibility regarding other customer failure. Wen‐Hsien Huang can be contacted at: whh@dragon.nchu.edu.tw © Emerald Group Publishing Limited 2008 Customer satisfaction Social interaction Employee behaviour Services Buying behaviour Perceived employee effort...

... the internationalization process of professional service firms as a process of social interaction with the socio‐cultural environment. The paper outlines specific individual and social mechanisms through which firms acquire new knowledge when moving across borders and embed themselves into a new socio‐cultural market...