... researchers at the intersection of healthcare and information technologies to improve access to quality healthcare at affordable prices. The article reviews key trends to provide an agenda for research focusing on strategies, governance and management of key service processes. Second, the complex...

...@rpi.edu 31 05 2019 07 11 2019 09 01 2020 23 01 2020 23 01 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Artificial intelligence Automation Knowledge management Strategy Firms have been automating service...

... to not only improve their papers, but also, to include the work of others in their study. © Emerald Group Publishing Limited 2014 Top management CEO Relevance Role of marketing Marketing scholarship Strategy Managerial practice “So, you want us to save marketing? That's...

..., we first need to explore the current perceptions of marketing and its role in strategy formation from a firm's point-of-view. We interviewed 25 chief executive officers (CEOs) of service firms to address this need. Based on our findings we conclude that marketing, while seen as an enabling...

...Bo Edvardsson; Thomas Meiren; Adrienne Schäfer; Lars Witell Purpose The aim of this study is to investigate the role of key strategic factors in new service development (NSD). In particular, the role of service development strategy, a formalised development process, integrated development teams...

... in the context of a manufacturing firm, and successful strategies to navigate the transition. Analysis of qualitative data suggests that the transition involves a deliberate developmental process to build capabilities as firms shift the nature of the relationship with the product end‐users and the focus...

...Daniel Arias Aranda The relationship between strategy and firm size has been broadly considered and studied in strategic management literature. However, this topic has not been paid as much attention in the operations management field in manufacturing studies. The aim of this study is to analyse...

... or cultural).The paper reviews the benefits and costs associated with service maneuvers and discusses their interplay with the typology. A collaborative option is proposed as an original strategy for supporting the challenging process of implementing a service maneuver, and the costs of running this option...

... delivered? Lovelock (1983) proposed that his classification scheme addressing the above five questions can help managers develop a better understanding of their business. © MCB UP Limited 2000 Service operations Strategy Empirical studies Management As the post‐industrial...

.... The manager of a service organization can no longer ignore international competition in services, especially the globalization of back‐room operations. Service managers need a framework in which to develop a global service strategy. Addresses two questions which managers face when developing a global service...

...Gregory B. Vit States that the financial services industry application of mainstream strategy literature gives ample consideration to an organization’s task and technical environment. Points out, however, that this level of analysis does not deal explicitly with the larger “institutional” context...

... be established through the strategy formulation process and are likely to vary, quite logically, according to market choices and operations process characteristics. © MCB UP Limited 1994 Classification Customer satisfaction Market segmentation Operations management Performance measurement Service...

..., attitudes towards credit, investment, and travel. The findings show many differences in terms of customers and attitudes based on the age profiles. © MCB UP Limited 1990 Age groups Banking Demographics Strategy ...