... only This paper advances a research agenda for service researchers at the intersection of healthcare and information technologies to improve access to quality healthcare at affordable prices. The article reviews key trends to provide an agenda for research focusing on strategies, governance...

... or in individuals across the organization at lower levels that have had discretion granted to them. The information processing theory has been applied to a range of organizational phenomena beginning with Galbraith's own (1974) work tying together uncertainty, knowledge, structure, people and strategy...

... research and theory must have an action orientation because it exists “finally for the sake of practice” (p. 199). Top management CEO Relevance Role of marketing Marketing scholarship Strategy Managerial practice “So, you want us to save marketing? That's it?!” was the eloquent...

... marketing can contribute to the firm's strategic decision making and create tangible value, as claimed by scholars discussing the importance of concepts of value-in-use and value co-creation for companies, we first need to explore the current perceptions of marketing and its role in strategy formation from...

...Bo Edvardsson; Thomas Meiren; Adrienne Schäfer; Lars Witell Purpose The aim of this study is to investigate the role of key strategic factors in new service development (NSD). In particular, the role of service development strategy, a formalised development process, integrated development teams...

... in the context of a manufacturing firm, and successful strategies to navigate the transition. Analysis of qualitative data suggests that the transition involves a deliberate developmental process to build capabilities as firms shift the nature of the relationship with the product end‐users and the focus...

...Daniel Arias Aranda The relationship between strategy and firm size has been broadly considered and studied in strategic management literature. However, this topic has not been paid as much attention in the operations management field in manufacturing studies. The aim of this study is to analyse...

... or cultural).The paper reviews the benefits and costs associated with service maneuvers and discusses their interplay with the typology. A collaborative option is proposed as an original strategy for supporting the challenging process of implementing a service maneuver, and the costs of running this option...

..., 1976). Service operations Strategy Empirical studies Management As the post‐industrial economy evolves, the service sector continues to increase in importance, both in terms of its contribution to the gross domestic product (GDP) of all advanced economies and in terms of the percentage...

.... The manager of a service organization can no longer ignore international competition in services, especially the globalization of back‐room operations. Service managers need a framework in which to develop a global service strategy. Addresses two questions which managers face when developing a global service...

...Gregory B. Vit States that the financial services industry application of mainstream strategy literature gives ample consideration to an organization’s task and technical environment. Points out, however, that this level of analysis does not deal explicitly with the larger “institutional” context...

... be established through the strategy formulation process and are likely to vary, quite logically, according to market choices and operations process characteristics. Schmenner (1986, p. 28) noted that “the insights of...Skinner are as relevant to service businesses as they are to manufacturing organizations...

..., attitudes towards credit, investment, and travel. The findings show many differences in terms of customers and attitudes based on the age profiles. Age groups Banking Demographics Strategy © MCB UP Limited 1990 ...