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1-4 of 4
Keywords: Transformation
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (3): 486–510.
Published: 20 April 2026
... imagination, which includes the core processes of: (1) unpacking current logic configurations; (2) fantasizing on desired logic reconfigurations and (3) identifying transformative logic movements. In addition, this research delineates fourteen transformative logic movements for shifting from current...
Includes: Supplementary data
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (1): 147–171.
Published: 24 January 2022
... Licensed re-use rights only Uncertain times [e.g. coronavirus disease 2019 (COVID-19)] require service businesses to respond in creative, flexible and resilient ways. This paper aims to develop and test the theoretical relationship between digital transformation and organizational resilience...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (3): 597–607.
Published: 07 July 2020
... Transformation Technology Smart AI The digital revolution has significantly changed our lives. Over the course of the last decade, digital technology has transformed itself in various waves (Lamberton and Stephen, 2016): beginning with Internet marketing (Boyd and Ellison, 2007 ; Hoffman and Novak...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (5): 911–937.
Published: 18 June 2020
... Transformation Interpretive model of technology Although the importance of healthcare to realize the full potential of human development is obvious, significant debates and concerns abound with respect to discussions about reducing cost, improving access, addressing low and uneven quality...
