Keywords: Transformation
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Journal Articles
Journal Articles
Journal of Service Management (2023) 34 (1): 147–171.
Published: 24 January 2022
... Licensed re-use rights only Uncertain times [e.g. coronavirus disease 2019 (COVID-19)] require service businesses to respond in creative, flexible and resilient ways. This paper aims to develop and test the theoretical relationship between digital transformation and organizational resilience...
Journal Articles
Journal of Service Management (2020) 31 (3): 597–607.
Published: 07 July 2020
... Transformation Technology Smart AI The digital revolution has significantly changed our lives. Over the course of the last decade, digital technology has transformed itself in various waves (Lamberton and Stephen, 2016): beginning with Internet marketing (Boyd and Ellison, 2007 ; Hoffman and Novak...
Journal Articles

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