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Keywords: Transformative service
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management 1–20.
Published: 03 April 2026
...Alei Fan Purpose This research advances theoretical insights in AI-enabled service design and transformative service, while offering practical guidelines in developing GenAI tools to empower older adults and support positive aging. Design/methodology/approach Three progressive scenario-based...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (2): 256–273.
Published: 30 August 2022
... fashion need to understand the differences between these three sources better so that they can rethink and manage their CSR communication strategies. CSR Agenda setting Fast fashion Service brand Structural topic modelling Transformative service Media and consumers have become...
Journal Articles
Communication in service ecosystems through value propositions: dilemmas and future research avenues
Journal:
Journal of Service Management
Journal of Service Management (2022) 33 (4-5): 578–588.
Published: 18 April 2022
... Networks Social change Grand challenges Transformative service To achieve this end, the authors rely upon the literature on value propositions, which represent strategic tools for communicating about the value package (i.e. the benefits that actors can offer to one another along with its costs...
