Keywords: Typology
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Journal Articles
Journal of Service Management (2024) 35 (4): 570–603.
Published: 27 May 2024
...Rodoula H. Tsiotsou; Sertan Kabadayi; Jennifer Leigh; Julia Bayuk; Brent J. Horton Purpose This paper seeks to deepen and improve our understanding of business ethics in services by developing a typology that reconciles and integrates disparate and often conflicting ideas and viewpoints while...
Journal Articles
Journal of Service Management (2022) 33 (2): 197–209.
Published: 25 January 2022
...' ability to provide services in ways that keep them safe and protected from the virus. Still, research on this topic is scant. This article offers guidance by providing a theoretical backdrop for the safety perspective on service robots, as well as outlining a typology that researchers and practitioners...
Journal Articles
Journal of Service Management (2022) 33 (3): 428–436.
Published: 05 October 2021
... marketing consultancy, and wind up with the learned, latter-day literature reviews by Davies and Chun (2003) , Tuominen (2007) and Fillis and Rentschler (2008) , among others. Stephen Brown can be contacted at: sfx.brown@ulster.ac.uk Metaphor Branding Trope Relationships Typology...

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