Issues

Satisfaction in technology‐enabled service encounters

Suzanne C. Makarem; Susan M. Mudambi; Jeffrey S. Podoshen
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Pre‐purchase decision‐making for a complex service: retirement planning

Catherine Rickwood; Lesley White
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Information transparency and digital privacy protection: are they mutually exclusive in the provision of e‐services?

Humphry Hung; Y.H. Wong
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Service‐to‐service marketing: relationships between law firms and hospitals

Paul Sergius Koku
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B2B services: linking service loyalty and brand equity

Papassapa Rauyruen; Kenneth E. Miller; Markus Groth
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Does “true” personal or service loyalty last? A longitudinal study

Liliana L. Bove; Lester W. Johnson
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Service performance and procedural justice: the mediating roles of family life cycle and culture

William Nance; Darin White
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