Issues

Special Issue: Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings. Guest Editors: Mark Scott Rosenbaum, Tali Seger-Guttmann, Mario Giraldo

Commentary: vulnerable consumers in service settings

Mark Scott Rosenbaum; Tali Seger-Guttmann; Mario Giraldo
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In their shoes: co-creating value from deaf/hearing perspectives

Alexandra K. Abney; Allyn White; Kevin J. Shanahan; William B. Locander
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An exploration of servicescapes’ exclusion and coping strategies of consumers with “hidden” auditory disorders

Anthony Beudaert; Hélène Gorge; Maud Herbert
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The effects of store environment elements on customer-to-customer interactions involving older shoppers

Joana Tomazelli; Patricia Liebesny Broilo; Lélis Balestrin Espartel; Kenny Basso
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LGBTQ and religious identity conflict in service settings

Elizabeth A. Minton; Frank Cabano; Meryl Gardner; Daniele Mathras; Esi Elliot; Naomi Mandel
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Service quality and acculturation: advancing immigrant healthcare utilization

Kathryn Simons Davis; Mayoor Mohan; Steven W. Rayburn
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Reconstructing lives: transformative services for human trafficking survivors

Arvinder P.S. Loomba
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Child helplines: how social support and controllability influence service quality and well-being

Willemijn van Dolen; Charles B. Weinberg
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Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers

Shikha Sharma; Jodie Conduit; Sally Rao Hill
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Online support for vulnerable consumers: a safe place?

Joy Parkinson; Lisa Schuster; Rory Mulcahy; Heini Maarit Taiminen
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An integrative transformative service framework to improve engagement in a social service ecosystem: the case of He Waka Tapu

Maria Hepi; Jeff Foote; Jörg Finsterwalder; Moana-o-Hinerangi; Sue Carswell; Virginia Baker
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Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being

Lilliemay Cheung; Janet R. McColl-Kennedy; Leonard V. Coote
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Employee, branch, and brand switching: the role of linguistic choice, use and adaptation

Mohammadali Zolfagharian; Fuad Hasan; Pramod Iyer
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Do service scripts exacerbate job demand-induced customer perceived discrimination?

Gianfranco Walsh; Eva Katharina Hammes
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