Issues

Special Issue: Customer Engagement in Service Innovation: Theoretical and Empirical Advancements. Guest Editors: Linda D Hollebeek, Tor W. Andreassen

The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value

Linda D. Hollebeek; Tor W. Andreassen
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The two sides of empowering consumers to co-design innovations

Agung Sembada
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Continued value creation in crowdsourcing from creative process engagement

Bhuminan Piyathasanan; Christine Mathies; Paul G. Patterson; Ko de Ruyter
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How do innovators stay innovative? A longitudinal case analysis

Sven Tuzovic; Jochen Wirtz; Loizos Heracleous
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A trial engagement? Innovative free and other service trials

David H.B. Bednall; Harmen Oppewal; Krongjit Laochumnanvanit; Cuc Nguyen
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Engaging customers in value co-creation or co-destruction online

Tingting Zhang; Can Lu; Edwin Torres; Po-Ju Chen
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Promoting brand engagement behaviors and loyalty through perceived service value and innovativeness

Civilai Leckie; Munyaradzi W. Nyadzayo; Lester W. Johnson
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Customer engagement behaviours in social media: capturing innovation opportunities

Jamie Carlson; Mohammad Rahman; Ranjit Voola; Natalie De Vries
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Epilogue – service innovation actor engagement: an integrative model

Linda D. Hollebeek; Tor W. Andreassen; Dale L.G. Smith; Daniel Grönquist; Amela Karahasanovic; Álvaro Márquez
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