Issues

Special Issue: Transition: service research opportunities for an aging society. Guest Editors: Volker Kuppelwieser, Philipp Klaus

Guest editorial: age is a construct, not a characteristic

Volker Kuppelwieser; Philipp Klaus
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Researcher or respondent: a personal commentary on ageing and the servicescape

John Bateson
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Information processing by elderly consumers: a five-decade review

Gianluigi Guido; Marco Pichierri; Cristian Rizzo; Verdiana Chieffi; George Moschis
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Aging and the preference for the human touch

Ruomeng Wu; Meng Liu; Frank Kardes
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Why do older consumers avoid innovative products and services?

Hyeyoon Bae; Sang Hyun Jo; Euehun Lee
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Age identity, stereotypes and older consumers’ service experiences

Kate Westberg; Mike Reid; Foula Kopanidis
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Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

Walid Chaouali; Nizar Souiden; Christian M. Ringle
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Understanding self-service technology adoption by “older” consumers

Jungkun Park; Dongyoup Kim; Hyowon Hyun
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Frontline employee age and customer mistreatment: a meta-analysis

Mehmet Okan; Ayse Banu Elmadag; Elif İdemen
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Companion cocreation: improving health service encounters of the elderly

Leticia Suárez-Álvarez; Ana Suárez-Vázquez; Ana-Belén del Río-Lanza
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Well-being in later life: a life course perspective

Pattharanitcha Prakitsuwan; George P. Moschis
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