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Issue
19 March - Volume 40, Issue 1, Pages 1 - 88
20 March - Volume 40, Issue 2, Pages 89 - 281
20 March - Volume 40, Issue 3, Pages 285 - 426
7 May - Volume 40, Issue 4, Pages 429 - 575
14 December - Volume 40, Issue 10, Pages 1 - 70
Volume 40, Issue 1
19 March 2026
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ISSN
0887-6045
EISSN
2054-1651
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Beyond the Bubble
Editorial: Bridging divides: rethinking service in an era of polarization and fragmentation
Kristina Heinonen
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for Editorial: Bridging divides: rethinking service in an era of polarization and fragmentation
Reimagining third places: the role of GenAI robots in shaping interaction and trust in a polarized society
Stefanie Paluch
;
Jochen Wirtz
;
Valentina Pitardi
;
Werner H. Kunz
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for Reimagining third places: the role of GenAI robots in shaping interaction and trust in a polarized society
Digital unity or tribal echo chambers? Paradoxes in online residential communities
Nicola Cobelli
;
Ilma Nur Chowdhury
;
Angela Caridà
;
Muhammad Junaid Shahid Hasni
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for Digital unity or tribal echo chambers? Paradoxes in online residential communities
Generation-bridging experiences in third places: a call to action for transformative service scholars
Vania Vigolo
;
Janet Davey
;
Maria Colurcio
;
Heiko F. Holz
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Beyond generations: an extended lifespan approach to service segmentation
Hannah Snyder
;
Nina Veflen
;
Allard C.R. van Riel
;
Per Kristensson
;
Mithila Mehta
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for Beyond generations: an extended lifespan approach to service segmentation
Designing transformative service initiatives (TSIs) in polarised contexts: a framework for effective practice
Rebekah Russell-Bennett
;
Isadora Gasparin
;
Marek Gnusowski
;
Jessica Vredenburg
;
Junaid Ahmed
;
Selen Ercan
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for Designing transformative service initiatives (TSIs) in polarised contexts: a framework for effective practice
From servicescape to transformative sexscape: embracing sexual well-being in service research
Nanouk Verhulst
;
Anu Helkkula
;
Eric Arnould
;
Caro Ceyssens
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The caring turn in service research
Cristina Mele
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Customer incivility, surface acting, burnout and well-being in gen Z hairdressers
Erratum: Unpacking task–technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickiness
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