Issues

Services in a rapidly changing world, Guest Editors: Jonas Holmqvist, Sertan Kabadayi and Domenic Winfrey

AI isn’t everything: a call for human-centric service research

Jonas Holmqvist; Sertan Kabadayi; Domenic Winfrey
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Understanding consumer trust and distrust in a public service ecosystem

Aleksandra Van Hummel; Rebekah Russell-Bennett
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Unpacking the dynamic nature of engagement: a conceptual model

Katrin Uude; Carolin Plewa; Jodie Conduit
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Circular service innovation: a value co-creation practices approach

Cristina Mele; Gunhild Wedum; Erlend Aas Gulbrandsen; Per Skålén
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Stop being so rude! How customer reprimands attenuate the impact of customer mistreatment

Dorottya Varga; Yves Van Vaerenbergh; Cato Debrabandere
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Creating inclusive servicescapes: transforming service encounters for a more equitable society

Aswathy Asokan-Ajitha; Subhojit Sengupta
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Reimagining transformative services in unregulated markets: conceptualising inclusive service provision in informal and developing country contexts

Emmanuel Mogaji
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Towards a conceptualization of becoming an unexpected transformative service mediator: a process view in educational services

Patrícia Regina Caldeira Daré Artoni; Andres Rodriguez Veloso; Sofia Batista Ferraz; Rodolfo Rodrigues Rocha; Guilherme de Farias Shiraishi
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Emotional AI as a facilitator of co-created service value in a health-care ecosystem: a collective framework

Anthony D. Miyazaki; Todd C. Haderlie
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When AI becomes afterlife: psychological factors driving acceptance of thanabots services

Thamiris Magalhães Fávero De Sousa; Flávio Santino Bizarrias; Larissa Luz Raposo; Diogo Leite da Cruz
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AI integration in service delivery: enhancing business and sustainability performance amid challenges

Bang Ning Hwang; Siriprapha Jitanugoon; Pittinun Puntha
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