... that could have appeared to influence the work reported in this paper. 20 04 2025 02 10 2025 09 12 2025 10 12 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Service innovation Trust Business-to-business services...

... of products or services for a price. According to Grönroos (2011) , the customer is the value creator – a concept central to value-in-use, in which value is created while the customer is using the product or service. Value co-creation Business-to-business services Professional services Case study...

.... Service innovation Industry Business-to-business services Case study method Circular economy Responsible consumption and production (SDG 12) Innovation and infrastructure (SDG 9) Circular economy (CE) principles are important for environmental and economic performance benefits...

... Reciprocity Reputation Ambition Uncertainty Co-creation Corporate image Qualitative research Service processes Business-to-business services Relationship marketing has underpinned recent studies which have propelled field work towards the sponsored organisations’ side of the service...

... Business-to-business services Catherine Johnson can be contacted at: catherine.johnson3@utoledo.edu 21 11 2019 09 09 2020 19 11 2020 24 12 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only This paper aims to focus...

... of industrial services and to propose a framework for the smart industrial services system. Business-to-business services Service systems Technology and service Service innovation Service ecosystem Co-creation According to SDL (Service-Dominant Logic), there is a new dominant logic...

... Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Qualitative research Ethnography Business-to-business services Customer engagement Customer experience Participant observation Lived experiences Service research is expanding at a rapid pace...

... 2018 14 11 2018 20 11 2018 28 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Service innovation Qualitative research New service development Business-to-business services Service infusion Modularization...

... climate, internal service quality and employee performance, by showing that internal service quality mediates the influence of service climate on employee performance. Business-to-business services Service climate Interdependence Independence Internal service quality Service-profit chain...

... Publishing Limited Licensed re-use rights only Innovation Business-to-business services Commitment Service co-creation In a complex, global service economy, featuring wide ranges of offerings, co-creating new services with customers can offer a competitive advantage (Alam, 2002). Firms...