... Leisure Engagement ( BLE ) through consumers’ emotional responses and place dependence. Design/methodology/approach This study uses survey data from consumers who had experienced biophilic shopping mall and applies partial least squares structural equation modeling (PLS-SEM) to test the proposed...

... national culture may influence the value co-creation process (Grott et al., 2019). Culture Value co-creation Corporate image Structural equation modeling Social media Conserjería de Economía, Conocimiento, Empresas y Universidades de la Junta de Andalucía under Proyectos de I + D+i...

... the proposed models and hypotheses. The sample for Study 1 is comprised of college students taking in-person or online classes (n = 290). In Study 2, members of an online brand community (n = 125) were surveyed. Hypotheses were tested using structural equation modeling (SEM). Findings...

... intensity. Design/methodology/approach In this study, data were collected from 387 VA users in the USA using a survey administered through Amazon MTurk. Data cleaning retained a final n = 318 for structural equation modeling analysis. Findings Findings show that perceived VA empathy...

... affect their positive word-of-mouth intention (PWOM). Data were collected by surveying 810 visitors to 3 museums (i.e. Louvre, Pera and Key) representing different museum types. The research model was validated by using partial least squares structural equation modeling. The predicted...

... suggest ways service providers can eliminate the stressors, thereby reducing consumers’ fear and preventing resistance or negative word-of-mouth behaviors. This study has valuable implications for both scholars and practitioners. Risk Structural equation modeling Self-service technology Word...

... mating subdimensions functioned as indicators. The model was tested by structural equation modeling. Findings Assortative mating processes facilitated superior preference-selection outcomes for individuals seeking consumer-to-consumer romantic relationships inside internet-mediated service settings...

... tracking (+) 337 sample from Jordanian smartphone users The main results are based on structural equation modeling and support the role of online review, online rating, online tracking, performance expectancy, hedonic motivation, and price value on e-satisfaction and continued intention to reuse...

... to make informed choices in some risky contexts (Boulton and Malacrida, 2012). Perceived risk Emotions Adaptation Desire Intention Professional services Surveys Cluster analysis Risk Structural equation modeling Customer engagement The research outlined three objectives. First...

... with usage context ”, Advances in Consumer Research , Vol. 27 , pp. 307 - 313 . Bagozzi , R.P. and Yi , Y. (1988), “ On the evaluation of structural equation models ”, Journal of the Academy of Marketing Science , Vol. 16 No. 1 , pp. 74 - 94 . Bandura , A. (1977), “ Self...

... a moderator) in the association of CPV and subsequent consumer-behavior outcomes. Design/methodology/approach By conducting two studies spanning a broad range of services, this paper explores the relationship between CPV, CX, and WoM behavior through structural equation modeling. Findings The findings...

.... This study provides insight into how the B2B CX, measured by EXQ, differs from one country to another. Most significantly, the Moroccan sample demonstrates a never-before-reported high correlation between the service and post-purchase experience. Structural equation modeling Quantitative research B2B...

... vulnerability influences visually impaired and legally blind consumers’ satisfaction, recommendation and repurchase intentions. The data were analyzed using structural equation modeling. Findings The results of the study revealed that as the visually impaired and legally blind consumers perceive themselves...

... only Quality of life Structural equation modeling Baby Boomers Mobile phone Behavioral insight Many SNS studies have applied the U and G perspective to identify the social and psychological needs of people in general (Bae, 2018 ; Eginli and Tas, 2018 ; Heravi et al., 2018...

... satisfaction on e-WOM. Service recovery strategy Satisfaction e-WOM SEM Structural equation modeling Service recovery Kuang-Wen Wu can be contacted at: kwwu@mail.fcu.edu.tw 19 12 2019 11 05 2020 31 08 2020 12 11 2020 09 12 2020 © Emerald Publishing Limited...

.... Value co-creation Customer co-creation Company dynamic capabilities Service innovation Post-communist Poland Co-creation Service strategy Structural equation modeling Co-production Service dominant logic (SDL) The purpose of this paper is to test what kind of value co-creation-related...

..., not only those related to service recovery. A multi-method, three-study design is used to test the research model. Specifically, structural equation modeling provides tests of the main hypotheses, and two supplemental experimental studies tease out conditional effects providing insightful managerial...

... with structural equation modeling. Findings The findings of this study support all the hypotheses of the model and confirm that customer satisfaction has direct and indirect effects on customer loyalty and other firm outcomes through customer well-being. Research limitations/implications This research...

... teenagers. The data were analyzed using structural equation modeling. Parent–child communication, peers, media and self-construal have varying influence on technology readiness of teenagers. The effects of parent–child interactions are mediated by self-construal, which reaffirms the importance...

... at: dfinch@mtroyal.ca 26 07 2016 25 01 2017 10 05 2017 09 08 2017 18 11 2017 19 12 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Performance Structural equation modeling Identity Professional services...