... in the Sunshine Coast region of Australia. The data are analysed using partial least squares structural equation modelling and PROCESS Macro, with mediation and moderated effects tested. Findings The results confirm four key decision-making factors: safety, transport, quality and social, which have...

... Leisure Engagement ( BLE ) through consumers’ emotional responses and place dependence. Design/methodology/approach This study uses survey data from consumers who had experienced biophilic shopping mall and applies partial least squares structural equation modeling (PLS-SEM) to test the proposed...

... of this licence may be seen at Link to the terms of the CC BY 4.0 licence. Culture Value co-creation Corporate image Structural equation modeling Social media Conserjería de Economía, Conocimiento, Empresas y Universidades de la Junta de Andalucía under Proyectos de I + D+i en el marco del...

... the proposed models and hypotheses. The sample for Study 1 is comprised of college students taking in-person or online classes (n = 290). In Study 2, members of an online brand community (n = 125) were surveyed. Hypotheses were tested using structural equation modeling (SEM). Findings...

... intensity. Design/methodology/approach In this study, data were collected from 387 VA users in the USA using a survey administered through Amazon MTurk. Data cleaning retained a final n = 318 for structural equation modeling analysis. Findings Findings show that perceived VA empathy...

...Hasan Hüseyin Erdoğan; Ebru Enginkaya Data were collected by surveying 810 visitors to 3 museums (i.e. Louvre, Pera and Key) representing different museum types. The research model was validated by using partial least squares structural equation modeling. The predicted associations...

..., the authors suggest ways service providers can eliminate the stressors, thereby reducing consumers’ fear and preventing resistance or negative word-of-mouth behaviors. This study has valuable implications for both scholars and practitioners. Risk Structural equation modeling Self-service technology...

... mating subdimensions functioned as indicators. The model was tested by structural equation modeling. Findings Assortative mating processes facilitated superior preference-selection outcomes for individuals seeking consumer-to-consumer romantic relationships inside internet-mediated service settings...

... Service innovation Structural equation modeling Smart services Intellectual unmanned convenience store Self-service technology Unified theory of acceptance and use of technology In recent years, a growing number of retailers have launched various smart services and expected to serve...

... Adaptation Desire Intention Professional services Surveys Cluster analysis Risk Structural equation modeling Customer engagement The uptake of elective cosmetic procedures each year is staggering (Sood et al., 2017). According to the American Society of Plastic Surgeons (ASPS...

... service professionals can assist consumers with making appropriate service-related decisions and purchases. Self-efficacy Service purchase Medical insurance Decision-making Professional services Structural equation modeling Health services Service delivery The original definition...

... a moderator) in the association of CPV and subsequent consumer-behavior outcomes. Design/methodology/approach By conducting two studies spanning a broad range of services, this paper explores the relationship between CPV, CX, and WoM behavior through structural equation modeling. Findings The findings...

...-reported high correlation between the service and post-purchase experience. Structural equation modeling Quantitative research B2B customer experience Customer experience Customer experience management EXQ Africa Cross-cultural comparison Customer experience (or CX) evolved from...

... vulnerability influences visually impaired and legally blind consumers’ satisfaction, recommendation and repurchase intentions. The data were analyzed using structural equation modeling. Findings The results of the study revealed that as the visually impaired and legally blind consumers perceive themselves...

... of life Structural equation modeling Baby Boomers Mobile phone Behavioral insight H1d. Habitual pastime motive has a positive effect on user satisfaction. Many SNS studies have applied the U and G perspective to identify the social and psychological needs of people...

...-WOM) in the online context. A self-administered questionnaire is designed and administered through an online survey. This study evaluates the proposed framework through structural equation modeling with online survey data from 425 samples in the context of online buying. The results show...

... Licensed re-use rights only Value co-creation Customer co-creation Company dynamic capabilities Service innovation Post-communist Poland Co-creation Service strategy Structural equation modeling Co-production Service dominant logic (SDL) The means by which active consumers...

... for uniqueness impacts these relationships. A multi-method, three-study design is used to test the research model. Specifically, structural equation modeling provides tests of the main hypotheses, and two supplemental experimental studies tease out conditional effects providing insightful managerial...

... with structural equation modeling. Findings The findings of this study support all the hypotheses of the model and confirm that customer satisfaction has direct and indirect effects on customer loyalty and other firm outcomes through customer well-being. Research limitations/implications This research...

... (consumer socialization theory) and developmental psychology (self-construal). Technology adoption Structural equation modeling Quantitative research Technology readiness Surveys 08 08 2017 05 12 2017 27 03 2018 27 03 2018 © Emerald Publishing Limited 2018 Emerald...