.... The purpose of this paper is to map TSR development and its alignment with United Nations Sustainable Development Goals (SDGs) by considering place-specificities to understand factors, barriers and strategies that enhance individual well-being. Design/methodology/approach This study used the systematic...

...Bang Ning Hwang; Siriprapha Jitanugoon; Pittinun Puntha Purpose This study aims to investigate how artificial intelligence (AI) integration in service delivery influences sustainability and business performance in small- and medium-sized enterprises (SMEs) across diverse sectors. It further...

...Thomas M. Hickman; Michael Stoica Purpose This study aims to advance services marketing research by examining how credence claims, such as sustainability messaging, shape social norms and decision-making behaviors among professional service providers (PSPs). It introduces a typology of PSPs based...

... and transformational strategies as instruments for cultivating resilience and advancing sustainability in service organizations. Design/methodology/approach The study examines a proposed resilience model using fuzzy logic. The research also used a semantic differential scale to capture nuanced and intricate...

...Sandeep Jagani; Vafa Saboorideilami; Saraf Tarannum Purpose This study aims to investigate the conditional relationships among sustainability implementation, brand awareness, brand attitude and brand loyalty through the lens of transformative service research (TSR). The research also aims...

...Ross Gordon; Josina Vink Purpose The purpose of this commentary is to present a critically constructive examination of the contribution of service research to the development of services from institutions that offer fair and sustainable living for all humans. Design/methodology/approach...

... literature review and content analysis of 202 articles in service journals and learned that there are limited papers on Sustainable Development Goal (SDG) #6 (clean water and sanitation) or SDG #7 (affordable and clean energy) and very few articles on SDG #12 (responsible production and consumption...

...Rebekah Russell-Bennett; Mark Scott Rosenbaum; Raymond P. Fisk; Maria M. Raciti Purpose This editorial aims to organise the 17 United Nations Sustainable Development Goals (SDGs) into seven ServCollab service research themes to provide a way forward for service research that improves human...

...Nitha Palakshappa; Sarah Dodds; Loren M. Stangl Purpose The world continues to grapple with grand challenges – climate change, pandemic, poverty, social injustice and diminishing resources – requiring mitigation if we are to focus on well-being and move towards a more sustainable future...

...Janet R. McColl-Kennedy; Christoph F. Breidbach; Teegan Green; Mohamed Zaki; Alexandria M. Gain; Mieke L. van Driel Purpose The purpose of this paper is to investigate how and why some service ecosystems are more resilient and, consequently, more sustainable than others during turbulent times...

..., the negative outcomes are not necessarily deliberate; they may be artifacts of good intentions. However, in the case of systemic social violence, particularly war, one or more parties deliberately set-out to damage or to destroy life-sustaining, service-providing systems and the consumers in them. An image...

... of the marketplace and to uncover areas in which research voids exist. Findings This editorial offers ten research priorities for service researchers. These research priorities are supply chain and staffing shortages; sustainable services, older consumers embrace digital technologies; digital financial services...

...Mariia Bordian; Irene Gil-Saura; Maja Šerić Purpose The service industry has been facing many challenges connected to sustainable practices and how they affect final consumers. This paper aims to explore the impact of value co-creation (VCC) on customer-based brand equity and satisfaction...

...Nitha Palakshappa; Sarah Dodds; Sandy Bulmer Purpose The COVID-19 pandemic has caused many consumers to pause and rethink the impacts of their consumption behavior. The purpose of this paper is to explore changes to consumers’ preferences and shopping behavior in retail using a sustainable...

...Isabel Kittyma Disse; Hürrem Becker-Özcamlica Purpose Numerous service organizations involve employees in strengthening customer relationships. While the literature has emphasized the importance of a sustainable market orientation (SMO) for an organization’s image, it has not explored how...

...Wided Batat This research suggests a new way to study sustainability and ethical food production and consumption practices in luxury dining settings – namely, as multiple, culturally embedded perceptions related to three main profiles of luxury gastronomy consumers: novice, advanced...

...Wided Batat © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only This paper identifies four dimensions that are expressed in different ways depending on the type of restaurant. This paper also found that sustainability in the foodservice industry...

...Antonio Marín-García; Irene Gil-Saura; Maria-Eugenia Ruiz-Molina © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only The purpose of this study is two-fold. First, to examine the relationship between the retailer’s innovativeness and sustainability...

... on stakeholders. The remaining four principles are fairly straightforward and well-understood (if not always followed) by the service community. They are: The gap between societal needs and scholarly knowledge is not because of a lack of research progress by the service discipline. With the sustained...

... a special involvement and gain an understanding of the workings of the item and how to best use it. Practical implications Refurbishing services might offer, like all the new internet-mediated sharing services, a more sustainable alternative to the buy-and-dispose consumption behaviors found in most...