... America. Online shopping contributes to active aging and enhances well-being by providing convenient access to goods and services without the physical demands of in-store shopping. Design/methodology/approach Adopting a Transformative Service Research ( TSR ) perspective and drawing on the Unified...

... author Nanouk Verhulst nanouk.verhulst@vub.be 13 08 2025 15 09 2025 30 09 2025 30 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Culture TSR Well-being Service inclusion/diversity Servicescape Customer...

... and Diehl (2022) recently integrated communication and media theories (agenda setting, framing and relational dialectics) with TSR perspectives to illustrate how transformative value is created in service interactions. Accordingly, Boenigk et al. (2021) combined TSR and integration theory...

...Foluké Abigail Badejo; Ross Gordon; Robyn Mayes Accordingly, TSR focuses on how services can increase or decrease well-being, and considers issues including physical and mental health, financial well-being, discrimination, marginalisation, rehabilitation and capacity building (Rosenbaum...

... service research (TSR) advocates for value creation and well-being generation for the entire family (Anderson et al., 2013 ; Rosenbaum et al., 2011) or customer entity (Anderson et al., 2018). Family-centred care and family systems thinking are recommended, yet...

...-creation and well-being for elderly consumers of Internet services is an emerging and under-researched area in TSR and service inclusion literature. Internet Well-being Qualitative research Transformative Elderly Internet services Value co-creation TSR Service inclusion The world’s...