.... Yet, emerging practice suggests that hybridity introduces new complexities, trade-offs and risks for well-being. In response, this conceptual paper introduces phygital well-being research ( PWR ) as a research pathway for examining how hybrid experiences uniquely shape systemic well-being. Design...

... that reduce friction, clarify action possibilities and support customer agency. Social implications Well-designed phygital cognitive ecologies can improve inclusion, service access and collective well-being by supporting diverse customers, frontline employees and communities. Originality/value...

... has on employees’ well-being in line with SDG 8. Design/methodology/approach The authors conducted convergent interviews with a sample of 13 young non-heterosexual men with experience working in frontline service roles in Australia and New Zealand. Findings Employees consider customer...

...Stephanie Christine Schleimer Purpose This study aims to investigate a second-hand fashion, virtual community dedicated to a luxury brand around a decentralised, human-centric service-scape and how this impacts consumers’ online and offline experiences, well-being and fashion consumption...

..., often simultaneously and in shifting ways. What unites these roles is a shared exposure to services as systems that shape possibilities for action, distribute resources and condition well-being over time (Kabadayi et al., 2023). At the same time, this work increasingly shows how individuals...

... and marketers can better support well-being and sustainable consumption by addressing boundary management and loneliness. Originality/value This research extends the Push–Pull–Mooring framework to a residential, non-commercial consumption setting and integrates the psychological consequences of remote work...

... mechanisms: Assistive Transparency and Concierge and Behavioral Governance. These mechanisms shape Trust and Well-being outcomes (Perceived Competence, Autonomy, Security), moderated by boundary conditions (Location, Social Cohesion, Tech Maturity). Hybrid human-digital configurations (e.g. remote concierge...

... experiences support coping with resource depletion and facilitates resource restoration. The conceptual framework also delineates that the restorative luxury process is a precursor to transformative well-being experiences. Design/methodology/approach The luxury spa industry was chosen as the context...

...Yun (Millie) Su; Caroline S.L. Lim; Vanessa Liu Purpose This study aims to conceptualize family caregivers as transformative service mediators (TSMs) who navigate vulnerabilities while shaping well-being outcomes within caregiving dyads. It examines how they mediate service interactions...

... Jonas Holmqvist jonas.holmqvist@kedgebs.com 01 12 2025 01 12 2025 01 12 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Well-being Sustainable Development Goals (SDGs) Artificial intelligence (AI) Service robot...

...Nanouk Verhulst; Anu Helkkula; Eric Arnould; Caro Ceyssens Purpose This viewpoint aims to raise awareness of the importance of sexual well-being and to highlight the role service researchers and providers can play in supporting it, particularly with regard to groups experiencing vulnerability...

...Muhammad Junaid Shahid Hasni; Maria Della Lucia; Erica Santini; Silvia Sacchetti Purpose The transformative service research ( TSR ) literature is continually expanding its scope across various academic streams. One of the key factors is prioritizing both individual and societal well-being...

..., embodied and affective. Three propositions within the proposed framework reinterpret the core service constructs of engagement, experience and value creation. In this view, caring sustains well-being while nurturing well-becoming, as both a telos and ongoing journey, thereby enabling the flourishing...

... care FLEs’ psychological well-being and job satisfaction. When FLEs used more affiliative and self-enhancing humour, they experienced less job stress. However, the use of self-defeating humour increased job stress. FLEs’ job stress was then strongly negatively associated with job satisfaction. An HEC...

... towards a dynamic view in service marketing that affects older consumers in a technology-centred society with a rapidly ageing population. Social implications The findings have implications for the well-being of older adults living at home, as ageing at home can be central to a person’s sense...

... that can complement organizational initiatives aimed at enhancing the well-being of vulnerable communities. Design/methodology/approach This paper explores five native communities in Latin America and the Caribbean through an eight-month study. Semistructured interviews and focus groups were conducted...

... of well-being and a strong place attachment. Design/methodology/approach The study uses an exploratory approach. The data consist of ethnographic observations, interviews with family members and center staff and activity leaders’ answers to a questionnaire. Findings The specialized vacation center...

... are the key principles of PCC related, how the relationships between key PCC principles and outcomes (subjective well-being and service satisfaction) vary depending on the channel providing the care (hospital/online primary care) and what differences are placed on the involvement of family and friends...

... live within 300 m of green space to improve nature connectivity for general well-being, a goal not met by over 50% of Europe’s urban population [1] . Marketers have realized this heightened need of users to reconnect with nature, especially in the post-pandemic world, with many retail, lifestyle...

... result in negative well-being for service employees. Design/methodology/approach This paper is a theory synthesis paper and, as such, seeks to accomplish conceptual integration of multiple theories and literature streams. Findings The origins of negative outcomes of VCC are infinite...