... has on employees’ well-being in line with SDG 8. Design/methodology/approach The authors conducted convergent interviews with a sample of 13 young non-heterosexual men with experience working in frontline service roles in Australia and New Zealand. Findings Employees consider customer...

...Stephanie Christine Schleimer Purpose This study aims to investigate a second-hand fashion, virtual community dedicated to a luxury brand around a decentralised, human-centric service-scape and how this impacts consumers’ online and offline experiences, well-being and fashion consumption...

... Well-being Customer experience Wellbecoming This integrative, relational perspective on vulnerability and agency moves beyond a narrow focus on “at-risk” consumers or exceptional cases, recognizing that vulnerability is a general and situational aspect of human life that can affect anyone...

... and marketers can better support well-being and sustainable consumption by addressing boundary management and loneliness. Originality/value This research extends the Push–Pull–Mooring framework to a residential, non-commercial consumption setting and integrates the psychological consequences of remote work...

... mechanisms: Assistive Transparency and Concierge and Behavioral Governance. These mechanisms shape Trust and Well-being outcomes (Perceived Competence, Autonomy, Security), moderated by boundary conditions (Location, Social Cohesion, Tech Maturity). Hybrid human-digital configurations (e.g. remote concierge...

... experiences support coping with resource depletion and facilitates resource restoration. The conceptual framework also delineates that the restorative luxury process is a precursor to transformative well-being experiences. Design/methodology/approach The luxury spa industry was chosen as the context...

...Yun (Millie) Su; Caroline S.L. Lim; Vanessa Liu Purpose This study aims to conceptualize family caregivers as transformative service mediators (TSMs) who navigate vulnerabilities while shaping well-being outcomes within caregiving dyads. It examines how they mediate service interactions...

... the importance of human-centric service research. Originality/value To advance a human-centric research approach, the authors introduce and develop 11 research avenues for future service research and develop how each of the articles in this special issue contribute to that goal. Well-being Sustainable...

...Nanouk Verhulst; Anu Helkkula; Eric Arnould; Caro Ceyssens Purpose This viewpoint aims to raise awareness of the importance of sexual well-being and to highlight the role service researchers and providers can play in supporting it, particularly with regard to groups experiencing vulnerability...

...Muhammad Junaid Shahid Hasni; Maria Della Lucia; Erica Santini; Silvia Sacchetti Purpose The transformative service research ( TSR ) literature is continually expanding its scope across various academic streams. One of the key factors is prioritizing both individual and societal well-being...

..., embodied and affective. Three propositions within the proposed framework reinterpret the core service constructs of engagement, experience and value creation. In this view, caring sustains well-being while nurturing well-becoming, as both a telos and ongoing journey, thereby enabling the flourishing...

... care FLEs’ psychological well-being and job satisfaction. When FLEs used more affiliative and self-enhancing humour, they experienced less job stress. However, the use of self-defeating humour increased job stress. FLEs’ job stress was then strongly negatively associated with job satisfaction. An HEC...

... towards a dynamic view in service marketing that affects older consumers in a technology-centred society with a rapidly ageing population. Social implications The findings have implications for the well-being of older adults living at home, as ageing at home can be central to a person’s sense...

... that can complement organizational initiatives aimed at enhancing the well-being of vulnerable communities. Design/methodology/approach This paper explores five native communities in Latin America and the Caribbean through an eight-month study. Semistructured interviews and focus groups were conducted...

... of well-being and a strong place attachment. Design/methodology/approach The study uses an exploratory approach. The data consist of ethnographic observations, interviews with family members and center staff and activity leaders’ answers to a questionnaire. Findings The specialized vacation center...

... are the key principles of PCC related, how the relationships between key PCC principles and outcomes (subjective well-being and service satisfaction) vary depending on the channel providing the care (hospital/online primary care) and what differences are placed on the involvement of family and friends...

... and architecture, that could extend to servicescapes to explain the impact of biophilia on customers and employees, along with identifying critical moderator factors. Servicescapes Biophilia Biomorphism Anthropomorphism Attention restoration Well-being Place attachment S-O-R model However...

... result in negative well-being for service employees. Design/methodology/approach This paper is a theory synthesis paper and, as such, seeks to accomplish conceptual integration of multiple theories and literature streams. Findings The origins of negative outcomes of VCC are infinite...

...Jacquie McGraw; Rebekah Russell-Bennett; Katherine M. White Purpose Preventative health services are keen to identify how to engage men and increase their participation, thus improving health, well-being and life expectancy over time. Prior research has shown general gender norms are a key reason...

...Wafa Hammedi; Joy Parkinson; Lia Patrício Purpose The purpose of this paper is to explore the challenges, interplay and potential directions for future service research to address the first three Sustainable Development Goals (SDGs) of no poverty, zero hunger and good health and well-being...