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Journal Articles

Designing societal impacting architectures for business schools: do-gooders or doing good?

Mirella Kleijnen, Gaby Odekerken-Schröder

Journal of Social Impact in Business Research (2026) 2 (1): 65–85.

https://doi.org/10.1108/JSIBR-09-2025-0113

Published: 26 June 2026

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Journal Articles

The role of psychological comfort with service robot reminders: a dyadic field study

Quincy Merx, Mark Steins, Gaby Odekerken

Journal of Services Marketing (2025) 39 (10): 3–16.

https://doi.org/10.1108/JSM-12-2023-0476

Published: 07 January 2025

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Journal Articles

Emotional communication by service robots: a research agenda

Marc Becker, Emir Efendić, Gaby Odekerken-Schröder

Journal of Service Management (2022) 33 (4-5): 675–687.

https://doi.org/10.1108/JOSM-10-2021-0403

Published: 29 April 2022

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Journal Articles

The service triad: an empirical study of service robots, customers and frontline employees

Gaby Odekerken-Schröder, Kars Mennens, Mark Steins, Dominik Mahr

Journal of Service Management (2022) 33 (2): 246–292.

https://doi.org/10.1108/JOSM-10-2020-0372

Published: 25 August 2021

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Journal Articles

Network well-being from a balanced centricity perspective

Fabian Groven, Gaby Odekerken-Schröder, Sandra Zwakhalen, Jan Hamers

Journal of Services Marketing (2021) 35 (9): 1–14.

https://doi.org/10.1108/JSM-11-2020-0466

Published: 23 June 2021

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Journal Articles

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Gaby Odekerken-Schröder, Cristina Mele, Tiziana Russo-Spena, Dominik Mahr, Andrea Ruggiero

Journal of Service Management (2020) 31 (6): 1149–1162.

https://doi.org/10.1108/JOSM-05-2020-0148

Published: 25 August 2020

View article titled, Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

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Journal Articles

Achieving continued usage in online banking: a post-adoption study

Anna-Sophie Oertzen, Gaby Odekerken-Schröder

International Journal of Bank Marketing (2019) 37 (6): 1394–1418.

https://doi.org/10.1108/IJBM-09-2018-0239

Published: 14 May 2019

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Journal Articles

Co-creating services—conceptual clarification, forms and outcomes

Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager

Journal of Service Management (2018) 29 (4): 641–679.

https://doi.org/10.1108/JOSM-03-2017-0067

Published: 26 July 2018

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Designing societal impacting architectures for business schools: do-gooders or doing good?

The role of psychological comfort with service robot reminders: a dyadic field study

Emotional communication by service robots: a research agenda

The service triad: an empirical study of service robots, customers and frontline employees

Network well-being from a balanced centricity perspective

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Achieving continued usage in online banking: a post-adoption study

Co-creating services—conceptual clarification, forms and outcomes

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