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Journal Articles

Quality management and operational performance: a systematic literature review

Fathy Alkhatib, Juman Alsadi, Jiju Antony, Michael Sony, Shreeranga Bhat, Bart Lameijer, Maher Maalouf
Journal: International Journal of Productivity and Performance Management
International Journal of Productivity and Performance Management (2026) 75 (11): 54–81.
https://doi.org/10.1108/IJPPM-02-2025-0149
Published: 15 May 2026
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Journal Articles

Analysis of the impact of Kaizen practices on ESG performance and the mediating role of digital systems

Fabiane Leticia Lizarelli, Jiju Antony, Manuel Suarez, Fátima Carneiro, Michael Sony, Ayon Chakraborty, Jie Ma, Felix T.S. Chan
Journal: Business Process Management Journal
Business Process Management Journal (2025) 31 (8): 148–175.
https://doi.org/10.1108/BPMJ-01-2025-0056
Published: 19 June 2025
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Journal Articles

Pharma industry 4.0 deployment and readiness: a case study within a manufacturer

Olivia McDermott, Aneta Magdalena Wojcik, Anna Trubetskaya, Michael Sony, Jiju Antony, Manjeet Kharub
Journal: The TQM Journal
The TQM Journal (2024) 36 (9): 456–476.
https://doi.org/10.1108/TQM-04-2024-0160
Published: 22 October 2024
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Journal Articles

Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale

Angelo Rosa, Nicola Capolupo, Emilia Romeo, Olivia McDermott, Jiju Antony, Michael Sony, Shreeranga Bhat
Journal: The TQM Journal
The TQM Journal (2024) 36 (9): 392–412.
https://doi.org/10.1108/TQM-10-2023-0350
Published: 08 August 2024
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Journal Articles

The implementation of Lean Six Sigma for the optimization of robotic process automation systems in financial service operations

Bart Lameijer, Elizabeth S.L. de Vries, Jiju Antony, Jose Arturo Garza-Reyes, Michael Sony
Journal: Business Process Management Journal
Business Process Management Journal (2024) 30 (8): 232–259.
https://doi.org/10.1108/BPMJ-08-2023-0640
Published: 04 July 2024
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Journal Articles

Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2024) 41 (4): 1044–1062.
https://doi.org/10.1108/IJQRM-07-2023-0240
Published: 12 October 2023
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Journal Articles

Mapping the terrain for the Lean Supply Chain 4.0

Olivia McDermott, Jiju Antony, Michael Sony, Vikas Swarnakar
Journal: The International Journal of Logistics Management
The International Journal of Logistics Management (2024) 35 (5): 1483–1499.
https://doi.org/10.1108/IJLM-12-2022-0471
Published: 03 October 2023
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Journal Articles

Exploring employee well-being during the COVID-19 remote work: evidence from South Africa

Fatima Mahomed, Pius Oba, Michael Sony
Journal: European Journal of Training and Development
European Journal of Training and Development (2023) 47 (10): 91–111.
https://doi.org/10.1108/EJTD-06-2022-0061
Published: 16 November 2022
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Journal Articles

How do the technological capability and strategic flexibility of an organization impact its successful implementation of Industry 4.0? A qualitative viewpoint

Michael Sony, Jiju Antony, Olivia Mc Dermott
Journal: Benchmarking: An International Journal
Benchmarking: An International Journal (2023) 30 (3): 924–949.
https://doi.org/10.1108/BIJ-09-2021-0541
Published: 18 April 2022
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Journal Articles

The impact of medical cyber–physical systems on healthcare service delivery

Michael Sony, Jiju Antony, Olivia McDermott
Journal: The TQM Journal
The TQM Journal (2022) 34 (7): 73–93.
https://doi.org/10.1108/TQM-01-2022-0005
Published: 12 April 2022
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Journal Articles

Critical failure factors for continuous improvement methodologies in the Irish MedTech industry

Olivia McDermott, Jiju Antony, Michael Sony, Tom Healy
Journal: The TQM Journal
The TQM Journal (2022) 34 (7): 18–38.
https://doi.org/10.1108/TQM-10-2021-0289
Published: 10 March 2022
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