...Kamran Khan; Irfan Hameed; Midhat Nadeem Purpose This study aims to explore an extended technology incentive model (TIM) alongside a third-order user evaluation construct to predict consumer behavioral outcomes (trust, flow, engagement, customer satisfaction and purchase intention) in the rapidly...

...Muhammad Saeed Ashraf; Mingxing Li; Muhammad Usman; Nhat Tan Nguyen; Shafique Ur Rehman Purpose The study intends to see the impact of technology amenities, waiting time, Islamic values, safety and security and room quality on customer satisfaction (CS), ultimately leading to customer loyalty (CL...

...Şule Öztürk Birim; Ipek Kazancoglu Purpose The purpose of this study is to explore how green practices and other key restaurant attributes in Michelin Green Star Restaurants affect customer satisfaction by analysing online reviews. The study provides insights into electronic word-of-mouth...

...Mohsen Nikzadask; Fabio Greco; Vincenzo Basile Purpose This study explores how intrinsic and extrinsic service attributes influence customer satisfaction in the online food delivery (OFD) industry. The research focuses on markets with varying levels of competition, analyzing customer reviews from...

... implications The study offers actionable guidance for managers to reassess and improve UX in their DRMs, based on defined design criteria. Enhanced UX contributes to greater customer satisfaction and potentially increases average spending. IT designers can also refine DRM systems by aligning design with user...

... Licensed re-use rights only Sustainable food Blockchain traceable system Uncertainty reduction Transparency Customer satisfaction Restaurants In recent years, concerns about the environmental impact of various industries have intensified, with greenhouse gas emissions being a focal point...

...Yen-Ruey Kuo; Hsin-Hui Lin; Nam Tien Duong; Yu-Min Wang; Shin-Jeng Lin; Yueh-Tzu Huang; Yi-Shun Wang Purpose This study investigates the effects of procedural justice, distributive justice, and interactional justice on customer satisfaction, word of mouth (WOM), and repurchase intention after...

... influence repurchase intention in the F&B industry in Vietnam? RQ2. How does perceived value influence repurchase intention in the F&B industry in Vietnam? RQ3. How does customer satisfaction influence repurchase intention in the F&B industry in Vietnam...

...Hao Zhang; Hepu Deng; Qian Sun; Liyu Zhu Purpose This study examines how to improve customer satisfaction in online-to-offline (O2O) commerce of fresh products in China. Design/methodology/approach Structural equation modeling of 313 surveys of individuals with online shopping experience...

... and make customers more vulnerable to competitors’ marketing. © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Online food delivery E-service quality Customer satisfaction Switching costs Variety seeking Marketing exposure Figure 1...

... indicated that brand authenticity positively affects brand loyalty in the Pakistani frozen food industry. Results further proved that brand involvement has a full mediation effect, fsQCA supports the same results, and customer satisfaction has a partial mediation effect. These findings offer valuable...

...Sachin Kumar; Vinod Kumar; Vandana; Eva Ivanová; Sheshadri Chatterjee Purpose The purpose of this study is to assess the impact of consumption values on customer satisfaction and intention to consume millet-based foods. This study examines both tangible and intangible values of the millet-based...

... these predictors. Ahmed Hassan Abdou can be contacted at: aabdou@kfu.edu.sa 04 10 2023 26 03 2024 13 05 2024 30 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Food effort Religiosity Halal...

... indicate that product quality, service quality and physical environment are crucial factors influencing customer satisfaction and shaping customer loyalty. However, it was found that brand image does not moderate the relationship between satisfaction and loyalty in fast-food consumption. Originality...

... upscale restaurants prior to their visits. Design/methodology/approach Data from 307 diners across the top ten popular upscale restaurants in Hong Kong were analysed by using SEM to explore the links between customers' needs, information search, restaurant attributes and customer satisfaction...

...' perceived benefits, satisfaction and loyalty. Price consciousness was positioned as the moderator while customer satisfaction was positioned as the mediator. Design/methodology/approach Utilizing the purposive sampling technique, 360 useable respondents were gathered from existing FDAs' customers...

.../licences/by/4.0/ legalcode Customer expectation Service quality Digitalisation Covid-19 Restaurant Customer satisfaction The outbreak of the Covid-19 pandemic in 2020 has profoundly changed customers' purchasing behaviours and methods, by forcing businesses to face new and complex...

... be contacted at: umberto.panniello@poliba.it 29 09 2021 15 03 2022 27 07 2022 01 12 2022 12 01 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Food supplements Purchasing intention Confidence...

...Mehrgan Malekpour; Morteza Yazdani; Hamidreza Rezvani Purpose This research aims to investigate intrinsic and extrinsic product attributes as well as the relationship between these features and customer satisfaction by confirming the moderating role of competitive intensity. Design/methodology...

...Kian Yeik Koay; Chee Wei Cheah; Yi Xuan Chang Purpose The main purpose of this study is to explore how online food delivery (OFD) service quality influences customer satisfaction and customer loyalty. Design/methodology/approach A total of 307 useable data collected from existing users of OFD...