Issues

Special Issue from the 4th ServSIG Services Research Conference Services Research A Truly Global Discipline. Guest Editors: Jochen Wirtz, Shaukat Brah

Switching barriers in business‐to‐business services: a qualitative study

Venkata Yanamandram; Lesley White
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Beyond technology acceptance: understanding consumer practice

Steve Baron; Anthony Patterson; Kim Harris
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Defining relationship quality for customer‐driven business development: A housing‐mortgage company case

Inger Roos; Anders Gustafsson; Bo Edvardsson
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E‐customers' third party complaining and complimenting behavior

Lynn Goetzinger; Jung Kun Park; Richard Widdows
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Improving call centre agent performance: A UK‐India study based on the agents’ point of view

Vaikalathur Shankar Mahesh; Anand Kasturi
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Guest editorial

Services research - a truly global discipline

Jochen Wirtz; Shaukat Brah
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