Issues

Special Issue: Best papers from the AMA SERVSIG International Research Conference 2008. Guest Editors: Steve Baron, Anthony Patterson, Steve Oakes, Kim Harris

Guest editorial

Best papers from the AMA SERVSIG International Research Conference 2008

Steve Baron; Anthony Patterson; Steve Oakes; Kim Harris
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Contradictory spaces: negotiating virtual spaces of consumption

Angus Laing; Terry Newholm; Gill Hogg
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Development of industrial service offerings: a process framework

Daniel Kindström; Christian Kowalkowski
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Emotions and stability in telecom‐customer relationships

Inger Roos; Margareta Friman; Bo Edvardsson
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Innovation in services: present findings, and future pathways

Henning Droege; Dagmar Hildebrand; Miguel A. Heras Forcada
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Restorative servicescapes: restoring directed attention in third places

Mark S. Rosenbaum
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Internal branding: an enabler of employees' brand‐supporting behaviours

Khanyapuss Punjaisri; Heiner Evanschitzky; Alan Wilson
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Book Review

Management Lessons From Mayo Clinic

Bo Enquist
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